About the role
- Make outbound calls to insurance companies for claim status and eligibility verification.
- Handle denial documentation and take necessary actions for claim resolution.
- Call insurance carriers based on client appointments to update claim status.
- Work on outstanding claims reports and account receivable reports provided by clients or generated through client software.
- Contact insurance companies to inquire about the status of unpaid claims.
- Demonstrate flexibility to work on different voice-based processes, such as insurance follow-ups, patient calling, or provider outreach programs.
- Maintain individual daily logs and ensure accurate record-keeping.
- Meet client SLAs by completing assigned tasks and targets with speed and accuracy.
- Collaborate effectively within a team environment, supporting team members to achieve shared goals.
- Comply with Medusind's Information Security Policy, client guidelines, business rules, and company policies.
- Minimum of 2 years of experience in a similar role, preferably in a dental or healthcare setting.
- Excellent communication skills, both verbal and written, with the ability to interact professionally with insurance carriers.
- Strong organizational skills and attention to detail.
- Ability to work independently and manage multiple tasks simultaneously.
- Proficiency in using Microsoft Office applications, especially Excel.
- Familiarity with dental insurance processes and terminology is preferred.
- Willingness to learn and adapt to new processes and systems.
- Excellent time management skills and the ability to meet deadlines.
- A positive and collaborative attitude towards team work.
- Flexibility to work in a dynamic and changing work environment.