About the role
- Drive outstanding customer experience by leading the team to meet and exceed client expectations.
- Ensure 100% implementation of SOPs to maintain operational consistency and excellence.
- Recruit, train, and develop the operations team to adhere to company standards and processes.
- Foster a collaborative and motivating work environment, focusing on minimizing attrition and promoting Awfis' culture.
- Lead the Community Team to exceed member expectations by building a thriving, engaged community.
- Organize and manage member engagement events that foster networking, education, and business opportunities.
- Directly and indirectly responsible for creating alliances and partnerships that drive additional revenue streams.
- Actively engage in initiatives such as networking events, hackathons, and engagement activities to boost seat revenue.
Operational Excellence:
- Ensure strict adherence to Health, Safety, Cleanliness, Hygiene, and Security protocols with zero deviations.
- Implement best practices for facilities management to maintain high operational standards across all locations.
- Network and attend city-based events, building relationships with local startups, organizations, and key stakeholders to increase brand presence.
- Lead CSR initiatives in the city through engaging community and member events.
- Oversee the Profit & Loss (P&L) for the city, ensuring revenue targets are met while managing operational costs effectively.
We are seeking candidates who possess the following:
- Exemplary Customer Service Skills: Proven track record in delivering exceptional client experiences.
- Outgoing and Extroverted Personality: Able to engage easily with diverse groups of people.
- Interest in Current Affairs: Well-informed with a keen understanding of the world around you.
- Inherent Team-Player: Ability to work effectively in a collaborative team environment.
- Passion for Training and Development: Committed to mentoring and empowering others.
- Ambition for Continuous Growth: A desire to continuously enhance skills and knowledge.
- Enthusiasm and Active Participation: A proactive and involved approach to tasks and initiatives.
- Public Speaking Abilities: Capable of addressing and engaging large audience groups.
- Leadership Skills: Strong leadership qualities with expertise in Relationship Management, Operations, and Cost & Revenue Management.
- Growth-Oriented: Looking for candidates with a hunger for growth, aiming to take on increased responsibility over the next 3-4 years.
- Process-Oriented: Strong belief in adherence to process execution, with a focus on operational efficiency.
- Experience in Managing Multiple Outlets/Facilities: Proven experience in overseeing operations across various locations.
Eligibility Requirements:
- Experience: Minimum 8-10 years of relevant experience.
- Long-Term Experience: Must have worked with at least one organization for a minimum of 2 years.
- Revenue Management: Should have managed an annual revenue of at least INR 75 million.
- Proficiency in MS Office: Must be adept with Microsoft Office tools.
- Excellent Communication: Strong written and verbal communication skills.
- Educational Qualification: Graduate in any stream, with preference given to MBAs.
- Familiarity with Local Language: Proficiency in the local language is an advantage.
- Community Involvement: Member of Community Service Clubs or Social and Focus Groups/Clubs is a plus.