About the role
Job Summary
Specialist with 5 to 7 years of experience in Application Support focusing on Jira Service Desk Windows Server and BMC tools working across first and second shifts
Job Description
Provide expert level support and administration for Jira Service Desk and BMC Helix ITSM platforms Manage and maintain Windows Server environments ensuring high availability and performance Develop and maintain BashShell scripts to automate routine tasks and workflows Schedule monitor and troubleshoot jobs using BMC ControlM Collaborate with cross functional teams to resolve application and infrastructure issues promptly Utilize knowledge management practices to document and share technical solutions and best practices Support integration and monitoring using tools such as Grafana Kibana and AppDynamics where applicable Assist in incident and problem management processes to minimize downtime and impact Engage in continuous improvement initiatives for application support processes and tools Keep abreast of emerging technologies relevant to application support and recommend enhancements Work in first and second shifts spanning approximately 1030 AM to 1100 PM
Roles and Responsibilities
Act as a primary point of contact for application support within the defined skill cluster family Monitor and maintain the health and performance of Windows Server and associated applications Perform regular system and application updates patches and upgrades following lifecycle management Create test and implement automation scripts using BashShell to improve operational efficiency Manage and troubleshoot job scheduling and execution using BMC ControlM Coordinate with development and infrastructure teams for issue resolution and deployment activities Maintain comprehensive documentation for support procedures system configurations and incident reports Participate actively in major incident management and problem resolution activities Support and enhance ITSM processes using BMC Helix ITSM and Jira Service Desk Provide mentoring and knowledge transfer to junior team members and stakeholders Adapt to shift schedules covering first and second shifts from approximately 1030 AM to 1100 PM