Senior Coordinator - Sales

Role & responsibilities

• Update safety portal and ensure details are up to date
• Liase with vendors to facilitate service and negotiate better rates
• End to end billing cycle to be carried out through zoho creator.
• Handle customer inquiries via CRM.
• Prepare Quotes: Generate accurate and detailed sales/service quotes based on customer requirements.
• Issue Purchase Orders (POs): Process and issue POs to suppliers and ensure all details are accurate and complete.
• Execution: Execute the sales order or service order by liaising with suppliers /inhouse team and ensure timely completion of the job in the cost-effective manner.
• Prepare Invoices: Create and send invoices to accounts for further processing.
• Resolve customer issues and complaints promptly, escalating to relevant departments when necessary.
• Coordinate with logistics and supply chain teams to ensure timely delivery of navigation systems and services.
• Follow up with customers post-purchase to ensure satisfaction and gather feedback.
• Liase and co ordinate all safety related service and ensure vessel compliance is maintained.

Qualifications:

• Education: Bachelors degree in Electronics and Communication engineers or equivalent, Marketing, or a related field preferred/B.SC Nautical Science

Experience:

1. Minimum of 5 years of experience in a sales support or customer service role, preferably in the navigation systems industry.
2. Experience in using CRM software and Microsoft Office Suite(Word, Excel, PowerPoint).
3. Sailing experience as a junior navigation office will be an added advantage.

Skills:

1. Strong organizational and multitasking abilities.
2. Excellent verbal and written communication skills.
3. High attention to detail and accuracy.
4. Ability to work independently and as part of a team.
5. Customer-focused with a proactive attitude.

Key Competencies:

• Problem-Solving: Ability to identify issues and resolve customer concerns effectively.
• Time Management: Efficient in managing time and prioritizing tasks to meet deadlines.
• Interpersonal Skills: Strong interpersonal skills to build and maintain relationships with customers and colleagues.
• Adaptability: Ability to adapt to changing priorities and work environments.
• Flexibility: Flexible to work after office hours and during weekend.