About the role
- Deeply engage with Solution Architects, Product Managers, and Support Engineers to understand customer architecture, break/fix issues, and business operations as you help resolve critical escalations in a swift manner. * Share insights and recommendations with customers, support, and account teams as well as help contribute to customer-facing documentation to ensure self-remediation to known product issues. * Collaborate with software engineers to diagnose, troubleshoot, and resolve complex product problems. * Utilize your knowledge and expertise to mentor others and support the technical development of an international team. * Communicate with customers to provide updates and gather additional information as needed. * Provide insights and feedback to Engineering and Product Management teams to drive continuous improvement. * Collaborate with engineering on new feature design and testing to ensure customers success Qualifications: * Bachelor's Degree in Engineering, Computer Science, or related field AND 2+ years experience in software industry experience related to technology o OR equivalent experience. * 2+ year experience directly engaging and managing customer relationships in consultative or account management-oriented roles. Bachelor's Degree in Engineering, Computer Science, or related field * 4+ year(s) experience in software industry experience related to technology o OR equivalent experience. * 4+ year experience directly engaging and managing customer relationships in consultative or account management-oriented roles. * Demonstrated exceptional written and verbal communication skills with ability to adjust communication style based on the audience. * Demonstrated ability to collaborate across teams and overcome obstacles by resolving issues regardless of team boundaries. * Demonstrated passion for data driven decision making to help diagnose, resolve, and improve service offerings. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *