About the role
Requirements:
- Senior/Lead-level experience with the ability to work independently and drive outcomes with minimal oversight.
- Strong production support background, including on-call support, monitoring, RCA, and release management.
- Excellent communication skills and the ability to work effectively with global stakeholders.
- Strategic and governance experience, with the ability to recommend solutions, optimisations, and best practices.
- Proven leadership skills, serving as an SME and mentoring junior team members.
- Strong data engineering expertise, including SQL, ETL/ELT, schema design, integrations, and performance optimisation.
- AI knowledge, including AI-enabled development, tools, and analytics applications.
Good to haves:
- 7+ years of Data Engineering experience.
- 3+ years of Contact Centre Analytics experience.
- Expert in SQL and star schema design.
- Experience with Power BI semantic models.
- ETL/ELT pipeline development.
- AWS exposure
- API integrations
- Bot/AI analytics
- Voice and digital interaction analytics.
- Experience with Cisco UCCE, Genesys, NICE, Five9 or Amazon Connect.