About the role
Location: Chennai - Onsite/Hybrid/Remote
Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)
About the role: We are seeking a Senior Data Operations Analyst to lead day-to-day operational support for an enterprise data platform. This role will act as the primary operational lead, oversee support queues, manage critical incidents, drive process improvements, and maintain stakeholder communication.
Key Responsibilities:
- Lead
daily data operations support activities.
- Manage
ticket prioritization, workload balancing, and escalations.
- Act as
the primary escalation point for critical incidents.
- Coordinate
with platform teams, application owners, and business stakeholders.
- Review
and ensure SLA adherence.
- Drive
incident management and root-cause analysis activities.
- Establish
operational runbooks and support processes.
- Maintain
applications and ownership inventory.
- Generate
service performance reports and dashboards.
- Support
governance, compliance, and audit requirements related to data access and
sensitive information.
- Required Skills
- 6+
years of experience in Data Operations, Application Support, or Production
Support.
- Strong
experience with JIRA-based support operations.
- Working
knowledge of:
- Snowflake
- Power
BI
- Qlik
- Data
Warehousing concepts
- Incident
Management and Service Delivery experience.
- Strong
stakeholder management skills.
- Experience
handling production-critical support environments.
Preferred Skills:
- ITIL
Foundation certification.
- Experience
supporting healthcare or life sciences customers.
- Exposure
to PHI/PII governance and access controls.
- Basic
SQL troubleshooting capability.
- Experience
building operational dashboards and KPIs.