About the role
Key Responsibilities
* Design, implement, and maintain PagerDuty integrations with monitoring and observability tools (e.g., Amazon CloudWatch, Datadog, Prometheus/Alertmanager, Grafana, New Relic, Splunk, Dynatrace, Nagios/Zabbix).
* Automate PagerDuty onboarding, configuration management, and incident response workflows using Terraform, PagerDuty APIs, and Rundeck-based operational automation.
* Configure PagerDuty services, escalation policies, schedules, event orchestration, routing rules, and alert grouping and suppression to reduce alert fatigue[Good to have].
* Build event-driven automation on AWS/Azure/GCP (EventBridge, SNS, Lambda, Systems Manager, Step Functions) for auto-remediation and incident enrichment.
* Integrate PagerDuty with ITSM and collaboration tools such as ServiceNow, Jira, Slack, monitoring, cloud, identity and data platforms and Microsoft Teams for ticketing and incident communication.
* Build and maintain CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI, or AWS CodePipeline) to deliver monitoring and alerting configuration as code.
* Create runbooks, integration documentation, and standard operating procedures.
* Collaborate with the client's SRE, application, platform, and security teams to onboard services onto standardised alerting and on-call practices.
Required Skills (Both Levels)
* Hands-on experience with PagerDuty (services, integrations, escalation policies, event orchestration, Events API v2, REST API).
* Strong Cloud infrastructure and DevOps experience.
* Proficiency in Infrastructure as Code, preferably Terraform.
* Requirement for adaptability across platforms and tools, not restricted to a single stack
* Strong automation and scripting skills in Python, Bash, JavaScript(for webhooks, event transformers, and payload handling), including REST API and webhook integrations.
* Should have strong understanding of AIOPs concepts
* Experience with monitoring and observability tools and with building meaningful alerts and SLO-based alerting.
* Working knowledge of CI/CD tooling and Git-based workflows.
* Solid understanding of incident management, on-call practices, and SRE principles.
Level-Specific Expectations
Senior DevOps Engineer (7+ years)
* 7+ years in DevOps, SRE, or cloud automation, with at least 2 years working with PagerDuty.
* Independently implements and supports integrations across multiple monitoring tools.
* Writes reusable Terraform modules and automation scripts.
* Troubleshoots integration and alert-routing issues end to end.
* Contributes to runbooks, standards, and post-incident reviews.