Senior Director of Engineering (Ecommerce)

We are looking for a Senior Director of Engineering - Ecommerce to lead the engineering organization responsible for a high-scale, channel-agnostic Commerce Platform powering end-to-end commerce journeys across mobile, web, shops, call centers, and emerging commerce channels. This is a core consumer commerce platform where everything that gets sold flows through the platform. The role will own and influence critical customer journeys spanning product discovery, catalog/category browsing, cart, checkout, order placement, conversion, and the overall commerce experience. The ideal leader will bring deep experience building and scaling B2C ecommerce, marketplaces, consumer internet, super-apps, or high-scale consumer platforms, combined with strong technical architecture and engineering leadership capabilities.

The core responsibilities for the job include the following:

Engineering and Platform Leadership:

• Lead and scale a globally distributed engineering organization of approximately 100-150 engineers across India, Germany, and Greece.
• Set the technical vision, engineering strategy, architecture roadmap, and execution standards for the Commerce Platform.
• Build highly scalable, reliable, secure, and resilient commerce systems supporting multiple channels.
• Drive engineering excellence across architecture, system design, coding practices, testing, observability, reliability, and operational maturity.
• Lead large-scale modernization and transformation initiatives across the commerce ecosystem.

Commerce Product and Customer Journey Ownership:

• Own the technology powering the complete consumer commerce lifecycle.
• Drive engineering strategy across product discovery, search and browse experiences, product catalog, category pages, cart, checkout, order placement, Conversion funnel, Customer experience.
• Partner closely with product, business, UX, data, and other technology leaders to improve customer journeys and business outcomes.
• Understand and optimize the journey from the user landing on discovery/category, evaluating products, adding to cart, checking out, and placing an order.
• Translate customer and business requirements into scalable technical solutions.

Architecture and Technical Strategy:

• Own architecture for highly distributed, high-volume commerce systems.
• Design systems capable of handling significant traffic, transaction volumes, availability requirements, and peak commerce events.
• Drive architectural decisions across microservices, APIs, distributed systems, data platforms, integrations, and event-driven architectures.
• Ensure systems are designed for scalability, performance, resiliency, observability, and fault tolerance.
• Review and challenge complex technical designs while maintaining a strong hands-on understanding of engineering fundamentals.

People and Organizational Leadership:

• Build and develop a high-performing engineering leadership organization.
• Coach and mentor directors, senior engineering managers, and senior technical leaders.
• Establish a culture of ownership, accountability, engineering excellence, and customer obsession.
• Drive effective collaboration across globally distributed teams and multiple geographies.
• Attract, retain, and develop top engineering talent.

Cross-Functional Leadership:

• Work closely with product, commercial, UX, data, operations, and senior business stakeholders.
• Influence product strategy through strong understanding of technology, customer behavior, and commerce economics.
• Balance short-term business priorities with long-term platform scalability and technical sustainability.
• Communicate complex technical concepts and architectural trade-offs effectively to executive stakeholders.

Requirements:

• 15-20 years of overall software engineering experience with significant senior engineering leadership experience.
• Strong experience leading large engineering organizations, ideally 100+ engineers.
• Deep experience building consumer-facing B2C commerce platforms.
• Strong understanding of e-commerce and consumer journeys, including discovery, product catalog, category/browse, cart, checkout, order placement, and conversion optimization.
• Experience owning platforms where commerce is the core business, rather than a supporting capability.
• Strong expertise in distributed systems, scalable architecture, system design, APIs, microservices, and cloud-native engineering.
• Proven experience taking complex platforms to high scale, availability, and reliability.
• Strong product-engineering mindset with the ability to connect technical decisions to customer experience and business conversion.
• Experience working with globally distributed engineering teams.

Preferred Background:

• Candidates from the following environments would be highly relevant: Large-scale e-commerce, consumer internet, marketplaces, super apps, consumer technology platforms, App-based consumer businesses, High-scale B2C/D2C products
• Candidates currently working in B2B technology companies can also be considered if they have substantial earlier experience building strong B2C/ecommerce consumer platforms.
• Candidates whose entire career has been focused on B2B enterprise products without meaningful ownership of consumer commerce journeys would not be preferred.

AI Expectations:

• AI/GenAI experience is not mandatory for this role.
• Strong engineering fundamentals.
• Deep architecture and system-design capabilities.
• Scalable commerce platform experience.
• Consumer product thinking.
• Technical leadership.
• Engineering organization leadership.
• Awareness of AI/GenAI and its potential applications within commerce is a plus, but this is not an AI-first engineering leadership role.

Ideal Candidate Profile:

• Has built and scaled high-volume B2C commerce platforms.
• Understands e-commerce beyond backend services and individual technical components.
• Has ownership of complete customer journeys rather than isolated engineering functions.
• Can go deep into architecture and distributed systems.
• Understands the relationship between technology, customer experience, and conversion.
• Has successfully led large, geographically distributed engineering organizations.
• Can operate effectively at both strategic and technical levels.
• Is comfortable influencing product and business leadership while maintaining strong technical credibility.
• Core Keywords: Ecommerce B2C, Consumer Internet, Marketplace, Commerce Platform, Product Discovery, Catalog, Cart, Checkout, Order Management, Conversion, Distributed Systems, System Design, Cloud, Microservices, Engineering Leadership, Global Teams.