Senior Domain Principal – HRO Practice

Job Level: 7A
Location: Bangalore

We are looking for an experienced Senior Domain Principal to help set up and scale HRO practices for clients, enabling domain transformation and operational excellence across the Hire-to-Retire lifecycle.

• Lead the setup of end-to-end HRO operations (Hire to Retire) for new clients.

• Act as a trusted domain partner during transitions and stabilization.

• Work with delivery teams to institutionalize best practices across Payroll, Benefits, Employee Lifecycle, and HR shared services.

• Collaborate with clients to drive HR transformation initiatives.

• Bring thought leadership on process improvement, compliance, and automation in HR delivery.

• Partner with solutioning and transition teams to define the delivery model.

• Represent Infosys BPM in client governance and transformation steering committees.

• 15+ years of experience in HR Operations / HRO / Shared Services Delivery.

• Deep understanding of Hire to Retire processes and industry benchmarks.

• Proven experience in setting up HRO practices from scratch for large clients.

• Strong customer management, governance, and operational leadership skills.

• Exposure to HR technologies (SAP/Workday/Oracle/PeopleSoft).

• Strong communication, team-building, and domain consulting skills.

• MBA preferred; HR certifications desirable.