About the role
We are seeking an experienced Offshore EUC End User Computing operations endpoint management identity administration and user support services The ideal candidate must possess expertlevel Active Directory knowledge along with strong experience in Microsoft Intune Entra ID Azure AD Windows administration endpoint security application deployment and enterprise support operations
The candidate will lead offshore EUC engineers manage daytoday operational activities drive automation and process improvements and collaborate with onsite teams to deliver secure and reliable enduser services
Key Responsibilities
Active Directory Mandatory Expert Level
Serve as the SME for Active Directory infrastructure and administration
Design and manage OU structures Group Policy Objects GPOs and delegation models
Manage user lifecycle activities including provisioning deprovisioning and access governance
Create and maintain security groups distribution groups and nested group structures
Troubleshoot authentication replication trust DNS Kerberos and ADrelated issues
Support Hybrid Identity environments integrating Active Directory and Microsoft Entra ID
Administer Azure AD Connect synchronization and identityrelated services
Conduct Active Directory health checks and implement best practices
Endpoint Management
Manage Windows 1011 device lifecycle activities
Administer Microsoft Intune and Endpoint Manager
Manage device enrollment compliance policies configuration profiles and update rings
Support Windows Autopilot provisioning and deployment
Ensure endpoint compliance and security posture
Microsoft 365 Identity Management
Manage Entra ID Azure AD Microsoft 365 and identity governance
Support Conditional Access policies and authentication methods
Manage MFA SSO selfservice password reset and identity security controls
Security Compliance
Implement and manage
Microsoft Defender for Endpoint
BitLocker
Windows LAPS
Security Baselines
WDAC App Control for Business
AppLocker
Lead vulnerability remediation activities and security compliance initiatives
Application Management
Oversee application packaging and deployment
Support MSIMSIX packaging and deployment through Intune
Manage software lifecycle and version upgrades
Troubleshoot application deployment and compatibility issues
Leadership Service Management
Lead offshore EUC engineers and support teams
Manage incidents service requests problems and change activities
Drive SLA compliance and operational excellence
Participate in CAB reviews and production deployments
Develop SOPs runbooks and technical documentation
Coordinate with Security Infrastructure Network and Service Desk teams
Automation Reporting
Develop automation using PowerShell
Create operational dashboards and reports
Automate endpoint administration and remediation activities
Improve operational efficiency through scripting and process optimization