About the role
Role Objective:
To manage end-to-end servicing of UNO tickets, ensuring timely resolution, high accuracy, and adherence to defined SLAs while supporting sales and internal stakeholders.
Key Responsibilities:
·Handle and resolve UNO service tickets end to end within defined TAT/SLA
- Coordinate with dependent functionsto address queries, escalations, and operational issues
- Ensure accurate processing of service requests with minimal rework or errors
- Track, monitor, and follow up on pending and aging tickets
- Escalate critical or SLA-breaching cases to relevant stakeholders promptly
- Maintain service quality, compliance, and documentation standards
- Provide backup support during peak volumes or business exigencies
Key Skills & Competencies:
·Strong understanding of servicing processes and ticketing systems
- Good coordination and communication skills
- High attention to detail and accuracy
- Ability to manage high volumes under tight timelines
- Problem-solving mindset with ownership and accountability
Educational Qualification:
·Graduate in any discipline
Experience:
·1–3 years of experience in operations, servicing, or insurance support role preferred