Senior Executive - Branch Ops

We are seeking a highly motivated and experienced Area Head / Senior Area Head to lead the Insurance Manager Vertical within a defined area. The role involves overseeing the performance of Insurance Managers, ensuring consistent business growth, maintaining high levels of customer satisfaction, and driving operational excellence in the life insurance domain.

Team Leadership:

Manage, mentor, and drive a team of Insurance Managers.

Set clear goals and expectations while fostering a high-performance culture.

Ensure continuous learning and development of the team.

Business Development:

Achieve sales targets through effective management of Insurance Managers.

Drive customer acquisition, cross-sell, and upsell strategies in the assigned geography.

Explore new business opportunities and market segments.

Channel Management:

Strengthen the Insurance Manager Channel by recruiting and retaining high-potential talent.

Improve productivity and efficiency through structured engagement and performance monitoring.

Customer Focus:

Ensure superior customer experience through responsive service and tailored solutions.

Resolve escalations in a timely and professional manner.

Process & Compliance:

Ensure adherence to internal policies, regulatory guidelines, and quality standards.

Monitor documentation, sales quality, and persist ency metrics.

Reporting & Analysis:

Provide regular business performance updates to senior management.

Utilize data and insights to optimize operations and decision-making.

Strong leadership and people management skills

Sound understanding of life insurance products and the Insurance Manager model

Ability to drive sales through data insights and on-ground strategies

Strong communication, problem-solving, and interpersonal skills

Goal-oriented with a strategic and analytical mindset

Graduate (mandatory); MBA or equivalent preferred

7–10 years of experience in life insurance sales, with a strong background in managing direct or alternate distribution models