About the role
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
The Senior Executive – HITL (Human-in-the-Loop) plays a critical role in ensuring responsible and effective use of AI in recruitment by partnering with the AI recruitment assistant . The role combines human judgment, recruitment expertise, and business context to review AI-recommended candidates, make hiring decisions, and continuously improve the system through structured feedback.The employee will ensure hiring decisions remain accurate, unbiased, compliant, and aligned with business needs, while maintaining defined service level agreements (SLAs).
Job title:
Senior Executive – HITL (Human-in-the-Loop)Job Description:
Key Responsibilities
1. AI-Assisted Hiring Decisions
Review thedaily shortlist of candidates recommended byRecruitment engine.
Evaluate candidate profiles usinghuman judgment, recruitment experience, and business context.
Makehire / no-hire decisions within defined SLAs.
Document thedecision rationale in the systemtomaintaintransparency and audit readiness.
Ensure consistency in decision-making aligned with organizational hiring standards.
2. AI Feedback and Continuous Improvement
Providestructured feedback toRecruitment engineon rejected or borderline candidates to improve recommendation accuracy.
Partner withRecruitment engine’sRecruitment Decision Platform (RDP)to calibrate hiring criteria and improve AI recommendations.
Ensure all decisions are accompanied byclear feedback entriesto support system learning.
3. Bias Monitoring and Compliance
Identifyand flag potentialbias anomalies or inconsistenciesin candidate recommendations.
Escalate flagged cases to theCompliance or Governance teamor Managerwhererequired.
Maintain adherence to ethical and compliant hiring practices.
4. Calibration and Quality Assurance
Participate inregular calibration sessionsto compare AI recommendations with human decision outcomes.
Provide insights to refine decision thresholds and frameworks.
Work with stakeholders to ensure the AI system aligns withbusiness hiring priorities and workforce strategy.
5. Escalation and Stakeholder Collaboration
Escalatecomplex or specialized hiring casesto subject matter experts (SMEs) whenadditionalinput is required.
Collaborate with recruiters, hiring managers, and internal teams to ensureaccuratehiring outcomes.
Track andmaintaindecision turnaround timeto meet agreed SLAs.
Eligibility Criteria
Education
Graduate in any discipline (MBA/PGDM in HR preferred).
Experience
1-4years of recruitment experience, preferably inBPO / BPM / high-volume hiring environments.
Experience inscreening candidates, making hiring decisions, and working with recruitment tools/ATS.
Skills and Competencies
Strongrecruitment and candidate evaluation skills.
Ability to applyhuman judgment alongside AI-driven recommendations.
Stronganalytical and documentation skills.
Knowledge ofdiversity and bias considerations in hiring.
Goodcommunicationand stakeholder management skills.
Ability to work inSLA-driven environments.
Preferred Skills
Experience working withAI-enabled recruitment platforms or ATS systems.
Exposure todata dashboards, analytics, or recruitment metrics.
Experience inlarge-scale hiring programs in BPO/BPM organizations.
Location:
BLR, AMR TECH PARK 2A - GF - GoodsIndia