About the role
Role & Responsibilities - IT - Application SupportProvide technical support and troubleshooting for GMP applications and systems to ensure smooth operation of manufacturing processes.Collaborate with cross-functional teams, including IT, Quality, and Manufacturing, to resolve application-related issues.Assist in validating and maintaining GMP applications to ensure data integrity and regulatory compliance.Participate in developing new and implementing GMP applications required/procured by the organisation and system upgrades.Coordinate with vendors in implementation and troubleshoot installed applications.Provide training and guidance to end-users on properly using GMP applications as per company guidelines.Maintain detailed documentation of application support activities, including incident reports and change management records.Stay up-to-date with the latest GMP regulations and guidelines related to computerised systems.Assist in hosting client and regulatory audits related to GMP applications and systems.Responsible for ensuring the smooth operation, validation, and maintenance of GMP applications and systems.Collaborate with various teams and suppliers, provide technical support, and ensure compliance with GMP regulations.Technical Skill Requirement:Strong understanding of GMP regulations and guidelines related to computerised systems.Excellent problem-solving and analytical skills.Familiarity with GMP application software and databases (e.g., ERP, LIMS, MES, QMS, DMS) is preferred.Proactively Analyzes and uses experience and logical methods to make sound decisions and solve complex problems.
SoftSkill Requirement: Proficient in the use of Microsoft Office applications (Word, Excel, PowerPoint)Excellent problem-solving and analytical skills.Strong communication and interpersonal skills to effectively collaborate with cross-functional teams.Ability to work under pressure and meet deadlines.
Experience: Minimum 5-8 years of experience in a GMP environment, preferably in a pharmaceutical or biotech manufacturing setup.
Qualification: Bachelor's degree in a relevant field, such as Computer Science or Information Technology.