About the role
JOB DESCRIPTION I. JOB DETAILS Job Title Senior Executive/Officer (Dispatch) – Accounts & Finance Reporting Supervisor Unit Head - Accounts & Finance II. JOB PURPOSE To efficiently and effectively perform Billing and related TPA work assigned, including management of appropriate billing & collection of payments for TPA patients and other panel organization. III. KEY RESPONSIBILITIES Core Responsibilities To be responsible for dispatching the TPA bills to respective company’s within TAT. To be responsible for the handling of post discharge queries. To be responsible for maintaining the outstanding tracker of TPA patients. To be responsible for maintaining the ageing bills tracker of TPA patients. To be responsible for keeping record for all correspondence done for TPAs. To ensure accurate and timely submission of all monthly and daily reports. To achieve high levels of customer satisfaction at each interaction. To be responsible for maintenance of departmental records as per the NABH requirement. To be responsible for effective utilization of hospital information system. To display proactive cooperation and contribute to cordial inter and intra team relations, solution orientation and team solidarity. Should be cost effective. Should have total familiarity with all instructional manuals and operating procedures applicable to the role and in accordance with NABH protocols. To participate in training programs to maintain and update the professional knowledge. Any other task assigned by the HOD from time to time. IV. KEY PERFORMANCE INDICATORS Measurable Deliverables Demonstrated ability to maintain confidentiality V. JOB REQUIREMENTS Minimum Qualifications 10+2/ Graduate/ Any relevant diploma Experience 2 to 4 years of relevant experience. Behavioural Skills Persuasive. Page Break Attention to detail. Interpersonal and communication skills. Initiative and adaptability. Service Excellence Team Player Technical Skills Problem solving and ingenuity. Computer skills. Language Skills English & Hindi VI. KEY INTERACTIONS Key Internal Contacts Key External Contacts Chief of Medical Services CNO Nursing Front office Billing IT Finance All HODs Doctors TPA/ Insurance Companies Other Panel Organizations Patients Attendants