About the role
Job Purpose “This position is open with Bajaj Finance ltd.”Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organization’s policiesAct with Integrity Duties and Responsibilities •Customer Service - TAT, Tokens, customer complaints and NSR/SR closure Management•Daily cash collection / updating and deposition & Checking and updating agency/branch walk-in collection.•Cross selling the insurance and other products to walk in customers •Cash & Customer Service /NPS and Audit Queries•Service branch maintenance and control•Consistent increase in penetration of CDM/Kiosk•Manage escalations with teams (Centralize/HO) for end to end resolution•Petty cash management•Maintain minimal errors in audit report published by HO. Required Qualifications and Experience •Understanding of cash & customer service related processes and policies.•Graduate/Post graduate fresher/with experience•Ability to work independently and towards deadlines.•Effective oral and written communication skills