About the role
Job Description
Role: Level – 6 Analyst – Application maintenance Specialist
Location: Pune/Bangalore
Who are we looking for?
A candidate with 4 to 7 years’ experience in coordinating & supporting web based applications that are part of a critical project for one of our biggest client in banking domain. The Individual should be passionate about technology, experienced in developing and managing cutting edge technology applications. Should be able to act as first point of contact for issues/escalations for all the application, coordinating with the team members available in the shift, provide them updates and reporting the information back to client counterparts.
Technical Skills:
- Candidate with strong experience in Linux, AWS, Google or Azure Cloud based application support and worked on technologies –
- Frontend: Web servers hosted on linux / cloud platform [ Linux, AWS, Google or Azure Cloud ].
- Backend: PostgreSQL, Tasks - DB refresh, DB quires / issues on Oracle/DB2/SQL
- Knowledge of Java based application maintenance support.
- Strong on scripting, automation tools and techniques.
- Knowledge of DevOps tools -Jenkins, JIRA, Grafana, GitHub or SVN , Autosys, Control M, Docker, Chef
- Environment/application/business transaction monitoring – Spunk, Geneos, Grafana, AppDynamics, Dynatrace.
- ability to successfully coordinate between the different Technology teams in building/maintaining lower testing environments.
Process Skills:
- Client Facing role
- Connect : Daily/weekly/monthly connect with client.
- Reporting: MIS/Governance reporting and presenting for the work done by the team.
- Experience in People Management : Should be able to managing direct reportees of a team size greater than 5.
- Capable of analyzing and troubleshoot applications issues and implement break fixes as per defined SLA’s and SOPs.
- Experience & functional knowledge on banking domain/ applications will be an added advantage.
- Strong on ITIL processes.
Behavioral Skills:
- Interact, co-ordinate with different teams and get the issue resolved on priority.
- Aggressive follow up, Updating the stakeholders on the status on priority issues by following proper escalation matrix
- Ability to work on call as required
Certification:
- Good to have – Cloud certification &/or ITIL V4 foundation