Senior IT Operations Administrator

Job Location - Bangalore

Job Summary
The Senior IT Operations Administrator will play a key role managing the employee technical lifecycle including onboarding, offboarding, access management, security, and end-user support. Additionally this role focuses on maintaining the organization’s technology infrastructure, ensuring the optimal performance, security, and reliability of all cloud-based systems and applications.

The Senior IT Operations Administrator at phData will be expected to:

• Manage and resolve IT support requests from employees, spanning device, account, application, server, and service issues.
• Work with different MDM systems and execute app deployments, policy implementations, and configuration automations.
• Maintain an Entra ID domain with user accounts, dynamic groups, and enterprise app integrations.
• Have an in-depth understanding of creating and managing accounts for new employees, and de-provisioning accounts for departing employees.
• Procure and ship new laptops to employees, and wipe devices received from exiting employees for reuse.
• Participate in regular security tasks and conduct timely review of security alerts across multiple platforms.
• Be a tech specialist and a technical mentor to the team as needed.
• Create design and planning docs to drive well–defined IT implementations.
• Work on a variety of organization-wide applications and infrastructure projects with minimal downtime and disruption, including migrations, optimizations, security enhancements, SSO, provisioning, and automation.
• Work in rotational shifts to support end users and provide uninterrupted global IT coverage.

Education, Experience, and Other Requirements:

• Require the following hands-on experience: Entra ID (Azure Active Directory), Intune (Microsoft Endpoint Manager) or Jamf, Windows, macOS, Microsoft Defender, Google Workspace/GSuite
• Any of the following hands-on experience is a plus: Office 365, Sentinel, AWS Workspaces, AWS Cloud, Azure Cloud, Jira service management, OpenVPN, Networking, etc.
• Extensive experience and excellent troubleshooting, installation, and maintenance skills on all operating systems, laptop hardware, and other IT devices.
• Experience in configuring and managing different SIEM, Network, and AV monitoring tools. 
• Excellent communication skills, both written and verbal.
• Strong problem-solving and time management skills.
• Detail-oriented.
• Bachelor's degree either in IT or Computer Science preferred.
• A total of 7+ years of experience with at least 3 years as a System Administrator or similar.
• Work in an environment with rotating shifts including morning and afternoon shift 9 AM to 6PM & 2 to 11 PM
  
  Why phData? We offer:
• Medical Insurance for Self & Family
• Shift Allowance 
• Term Life & Personal Accident
• Wellness Allowance
• Broadband Reimbursement
• 2-4 week bootcamp and provide continuous learning opportunities to enhance your skills and expertise
• Other perks include paid certifications, professional development allowance and additional compensation for creating company-approved content (dashboards, blogs, videos, whitepapers, etc.)

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