About the role
The Senior IT Specialist will be responsible for managing and supporting the institution’s IT infrastructure, systems, applications, network, and end-user services. The role will ensure reliable, secure and efficient technology support for academic and administrative operations.
Manage and maintain desktops, laptops, servers, networks, Wi-Fi, printers, UPS, and other IT infrastructure.
Provide advanced technical support to faculty, staff, and students and resolve escalated IT issues.
Monitor network, internet, systems, and infrastructure performance and ensure timely troubleshooting.
Support IT provisioning for new employees, including system access, email, software, and hardware.
Maintain and troubleshoot institutional applications such as ERP, HRMS, LMS, attendance, appraisal, and other digital platforms.
Support smart classrooms, laboratories, AV systems, online meetings, examinations, and other academic technology requirements.
Implement IT security measures, access controls, endpoint protection, patching, and cybersecurity practices.
Monitor backups and support data recovery and business continuity processes.
Maintain IT asset records and coordinate repairs, AMC, warranties, and replacements.
Coordinate with vendors and service providers for IT projects, installations, upgrades, and issue resolution.
Prepare and maintain IT documentation, SOPs, system records, and technical reports.
Identify opportunities for automation, process improvement, and digital transformation.
Requirements
Eligibility Criteria:
Bachelor’s/Master’s degree in Computer Science, IT, Computer Applications, Electronics, or a related field.
5–8 years of relevant IT experience, preferably in a higher education or institutional environment.
Required Skills:
Strong troubleshooting and analytical skills.
Knowledge of networking, systems administration, cybersecurity, and IT infrastructure.
Good communication and stakeholder-management skills.
Ability to manage multiple priorities and work under deadlines.
Strong ownership, service orientation, and problem-solving ability.