Senior Key Account Manager

Role : Senior Key Account Manager

Location : Mumbai

Work Model : 5 days (work-from-office)

Experience : 5-12 years

Role Overview :

We are looking for a dynamic Key Account Manager to manage existing client relationships and drive business growth through strategic account management and new business development. The role primarily focuses on client retention, account expansion, and stakeholder management (70%), along with identifying and onboarding new fintech partners (30%).

This role will report to the Chief Business Officer and will be based out of Mumbai. 

Key Responsibilities

• Manage end-to-end relationships with existing clients and oversee the overall account management strategy and performance.
• Build strong relationships with key stakeholders, including Founders, CXOs, and Product Heads, and act as the primary point of contact for all insurance-related requirements.
• Conduct regular business reviews to evaluate portfolio performance, claims ratios, growth opportunities, and areas of improvement.
• Monitor and analyze client performance data to identify trends, generate insights, and drive business growth.
• Plan and execute campaigns and initiatives to increase insurance product adoption and attachment rates across partners' customer journeys.
• Collaborate with clients and insurance partners to ensure smooth program execution and long-term business success.
• Drive account growth through cross-selling, up-selling, and customized insurance product offerings.

Must-Have Requirements

• Experience in B2B Sales, Account Management, or Strategic Partnerships.
• Experience working in BFSI, Lending, Fintech, or SaaS sectors; Insurance or Insurtech experience will be an added advantage.
• Proven ability to manage multiple stakeholders across CXO and cross-functional teams.
• Bachelor's degree in any discipline; prior entrepreneurial experience will be a plus.
• Excellent written and verbal communication skills.
• Strong problem-solving and analytical abilities with a proactive, hands-on approach.
• Creative, persistent, resourceful, detail-oriented, and well-organized.
• Self-driven and adaptable, with the ability to thrive in fast-paced, dynamic, and ambiguous work environments.

Good to Have

• Experience in Embedded Insurance, Affinity Insurance, or Digital Insurance Distribution.

• Existing relationships with Banks, NBFCs, Fintechs, or other financial institutions.

• Familiarity with insurance products, technology platforms, and digital distribution models.

• Experience driving account growth through cross-selling, up-selling, client retention, and customized insurance solutions.