About the role
10+ years of experience supporting, implementing, upgrading, and administering
Lawson ERP and Infor CloudSuite environments.
• Strong expertise in Infor Global Human Resources (GHR), Financial Supply
Management (FSM), Payroll, Benefits, Compensation, Absence Management,
Talent Management, and Employee Self-Service (ESS).
• Hands-on experience with Infor Lawson S3, Landmark, Lawson System Foundation
(LSF), Smart Office (ISO), Infor Process Automation (IPA), and Infor Security.
• Manage end-to-end support, configuration, enhancements, and troubleshooting of
Lawson HR, Payroll, and financial applications.
• Experience implementing and supporting Infor CloudSuite HCM solutions in onpremises, cloud, and hybrid environments.
• Strong knowledge of BSI Tax Factory includes tax updates, payroll tax configuration,
year-end processing, compliance, and testing activities.
• Experience supporting Vertex Tax integrations and resolving payroll and financial
tax-related issues.
• Collaborate with HR, Payroll, Finance, and business stakeholders to gather
requirements and deliver optimal ERP solutions.
• Perform application upgrades, patch management, system migrations, and
production support activities.
• Configure and support integrations between Lawson ERP and third-party systems
using EDI, APIs, flat files, XML, and web services.
• Develop and support interfaces for payroll vendors, benefits providers, financial
systems, and enterprise applications.
• Experience working with Linux and Windows Server environments for application
administration and support.
• Perform application monitoring, log analysis, performance tuning, capacity
planning, and troubleshooting across enterprise systems.
• Implement Site Reliability Engineering (SRE) practices to improve platform
stability, availability, performance, and operational excellence.
• Participate in incident management, root cause analysis, problem management,
and service restoration activities.
• Develop automation solutions using Shell Scripting and Python for monitoring,
reporting, file processing, and operational support.
• Create automation scripts to streamline deployments, health checks, data
validation, and maintenance activities.
• Develop and maintain reports using Crystal Reports, Lawson Add-ins, LBI (Lawson
Business Intelligence), and reporting tools.
• Support security administration, user provisioning, role management, and audit
compliance requirements.
• Good to have cloud platforms knowledge.
• Work closely with infrastructure, application, and business teams to ensure high
system availability and customer satisfaction.
• Support Agile and Waterfall project delivery methodologies throughout the software
development lifecycle.
• Prepare technical documentation, standard operating procedures, knowledge
articles, and production support runbooks.
• Strong analytical, problem-solving, communication, and stakeholder management
skills.
• Ability to provide 24x7 production support, participate in on-call rotations, and
support critical business operations.
Required Skills
• Lawson ERP (S3)
• Infor CloudSuite
• Infor GHR
• Infor FSM
• Payroll & Benefits
• BSI Tax Factory
• Vertex Tax
• IPA / Process Flow
• Landmark & LSF
• Linux Administration
• Windows Administration
• Shell Scripting
• Python
• SQL
• SRE Practices
• Incident & Problem Management
• ERP Integrations
• Production Support & Troubleshootin