About the role
Incorporated under the regulatory framework of the Reserve Bank of India (RBI), NBBL is committed to building a secure, efficient, and inclusive bill payment infrastructure. It empowers consumers with convenient payment options and enables businesses with seamless collection mechanisms and real-time settlements.
As an Equal Opportunity Employer, NBBL fosters a workplace culture that values diversity and inclusion. It maintains zero tolerance for discrimination based on race, ethnicity, disability, gender identity, or sexual orientation, and actively supports the LGBTQ+ community.
The opportunity - This role is pivotal in driving strategic growth and deepening client relationships for NBBL’s B2B product suite.
The candidate will be responsible for crafting and executing high-impact strategies to accelerate user acquisition, activation, and revenue generation. They will collaborate cross-functionally with product, compliance and tech team to launch new features and optimize user experience.
Job Title: Sr. Lead Business Development (B2B)
Division: Business Development
Years of Experience: 10yrs+
Education: Graduation (preferably BE/B.Tech) or Professional degrees like MBA or equivalent Full-time
Location: Mumbai Permanent Role
Key responsibilities -
A. Growth -
• Develop and execute strategies that drive rapid user acquisition, engagement, activation and revenue growth for NBBL B2B product.
• Work alongside different stakeholders internally – product, marketing, technology, certification, risk, legal to develop and launch new features or products that support growth, all the while optimizing user experience.
• Constantly striving to better the customer satisfaction and experience from product standpoint.
• Responsible for the success and achievement of numbers (P&L, customers on-boarded, activated) for the assigned category
B. Relationship management -
• Spearhead and drive relationship with Banks, PA/PGs, TSPs from NBBL for B2B product.
• Develop and maintain strong customer centric principles, both within the organization as well as with clients
• Understand customer needs and develop plans to address them – ensuring fast closures
• Identify key staff in client companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Gain solid knowledge of market trends – regulations and competition
C. Product Enablement -
• Build sound knowledge of the company’s products and offerings
• Create business model and high end decks with complete value prop as a part product pitch to these entities
• Work with product, certification, tech and other internal departments to on-board new prospects and existing players on NBBL products – RuPay, UPI, IMPS, AePS, and others.
• Owning and managing various on-boarding and go-live projects simultaneously in an effective and timely manner.
• Preparing dashboards and trackers and share the same with management on weekly, monthly basis to ensure successful rollout.
D. New Initiatives -
• Identify new use cases as well as new markets with existing and new clients to increase breadth and depth of NBBL products
• Manage various internal stakeholders to take buy in to finalize the concept application
Key skills and experience required -
- 10yrs+ years of experience in Payment’s domain in similar role (products/relationship
management/certification)
- Customer centric and analytical to influence decision making
- Go getter, self-driven, result oriented with 100% focus on closures
- Excellent interpersonal skills to achieve consensus and drive business objectives
- Strong understanding of payments and digital technologies
- Experience in building & running payments products/platforms will be an added advantage.
- Experience in banking/payments/fintech is preferred.
- Hands on experience of MS Office – excel, ppt, doc (must have)
- Familiarity with AI capabilities and ability to leverage AI-driven insights/tools for business
development and partner engagement.