About the role
Position Name - Vice President - Client Servicing
Location - Mumbai
Experience Range - 12 years+
Mandatory Requirement:
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10+ years of experience in an insurance broking company with strong exposure to Employee Benefits (EB)
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Prior experience in client servicing / account management / relationship management
Job Roles and Responsibilities:
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Act as the primary point of contact for assigned clients and ensure high levels of satisfaction
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Manage end-to-end client servicing, including onboarding, renewals, and ongoing relationship management
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Coordinate with internal teams (operations, product, sales, and delivery) to ensure seamless execution of client requirements
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Understand client needs and proactively provide solutions to address business challenges
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Track service deliverables, timelines, and SLAs to ensure adherence to agreed standards
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Identify opportunities for cross-sell and upsell within existing client accounts
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Prepare client reports, presentations, and MIS as required
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Handle client escalations effectively and ensure timely resolution
Qualification and Experience
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Strong communication and stakeholder management skills
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Ability to manage multiple clients and priorities simultaneously
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Problem-solving mindset with attention to detail
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Proficiency in MS Excel and PowerPoint
Other Details:
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Work from office