About the role
- Customer Strategy & Brand Stewardship
- Develop and execute an integrated marketing and customer experience strategy aligned with NeoNiche’s purpose and values, ensuring market differentiation and sustained customer loyalty.
- Voice of Customer Leadership
- Drive customer-centric transformation by integrating feedback into service innovation, product development, and decision-making across the organization.
- Brand & Communication Excellence
- Champion the NeoNiche brand across internal and external platforms, ensure consistent messaging, and safeguard reputation through strategic communication and content planning.
- Innovation & Market Insight
- Keep the organization future-ready by monitoring trends, behaviours, industry shifts, and leveraging data analytics to stay ahead of competitors and emerging opportunities.
- Executive Leadership & Strategic Counsel
- Serve as a key member of the Level 2 Leadership Team, providing insight and strategic advice to senior leadership for growth, capability development, and customer retention.
- Operational Execution & Budget Oversight
- Translate strategic priorities into actionable plans with defined KPIs, lead high-performance teams, implement quality and process enhancements, and manage P&L responsibilities.