About the role
About us -Kapture CX is an AI-native customer experience platform helping enterprises turn their messiest service operations into seamless, intelligent experiences. We build cutting-edge AI (agentic automation, voice AI, real-time intelligence) for industries where complexity is the default: banking, financial services, retail, ecommerce and beyond.
Headquartered in Bangalore with a growing presence in the US and Dubai, we serve 1,000+ enterprise clients across 18+ countries. We’ve raised $20M to date, we’re profitable, and we’re growing 100% year on year, a combination that’s rare at the intersection of AI and SaaS.
Today we’re a 400+ strong team, and we’re looking for people who want to build AI that actually ships, scales and solves real problems.What is this role all about?At Kapture CX, we are looking for an Enterprise Sales Manager – BFSI to drive business growth by acquiring and expanding strategic accounts across the Banking, Financial Services, and Insurance this role, you will engage with senior decision-makers across banks, NBFCs, insurance companies, and other financial institutions to understand their business challenges and position Kapture’s AI-powered CX and automation solutions. You will own complex enterprise sales cycles, build strategic relationships, and drive revenue through consultative selling.Sounds interesting?Here’s a more detailed description of what you will do in this role:
- Drive new business acquisition and revenue growth across the BFSI segment, with a focus on banks, NBFCs, insurance companies, and financial institutions.
- Identify, develop, and convert strategic enterprise opportunities through proactive prospecting and account penetration.
- Build strong relationships with CXOs, business heads, technology leaders, and other key decision-makers across BFSI organizations.
- Understand client requirements and position Kapture’s AI-powered solutions across customer experience, conversational AI, Voicebots, Chatbots, and intelligent automation.
- Own the complete enterprise sales cycle, from lead generation and discovery to solution positioning, commercial negotiations, and deal closure.
- Develop consultative sales strategies and tailor solutions to address business challenges such as customer service automation, collections, customer engagement, and operational efficiency.
- Manage a healthy sales pipeline, maintain accurate forecasts, and consistently deliver against revenue targets.
- Collaborate with solutioning, product, pre-sales, and customer success teams to develop compelling proposals and ensure successful deal conversions.
- Track BFSI industry trends, identify emerging opportunities, and strengthen Kapture’s positioning within the financial services ecosystem.
- Consistently achieving and exceeding enterprise sales and revenue targets.
- Acquiring new logos across banks, NBFCs, insurance companies, and other BFSI institutions.
- Building strong relationships with CXO-level stakeholders and key business decision-makers.
- Successfully converting high-value opportunities through complex, consultative sales cycles.
- Growing Kapture’s presence and market share within the BFSI segment.
- You have 5–10 years of experience in enterprise sales, preferably within the BFSI technology or enterprise SaaS ecosystem.
- You have a proven track record of selling technology solutions to banks, NBFCs, insurance companies, or other financial institutions.
- You have strong relationships and experience engaging with CXOs, business heads, technology leaders, and senior decision-makers.
- You have experience managing long and complex enterprise sales cycles involving multiple stakeholders.
- You have successfully closed high-value B2B deals and consistently achieved revenue targets.
- You understand enterprise technology sales, consultative selling, and solution-based selling.
- You are comfortable managing sales pipelines, forecasting, and using CRM tools to track opportunities.
- Strong enterprise hunting and new-logo acquisition capabilities.
- Consultative selling and strategic account development.
- Excellent communication, negotiation, and stakeholder management skills.
- Ability to understand business challenges and translate them into technology-led solutions.
- Strong commercial acumen, pipeline management, and revenue ownership.
- High ownership, resilience, and a results-driven approach.
- Have experience selling CX, CRM, Contact Centre, CPaaS, Conversational AI, Voice AI, or automation solutions to BFSI clients.
- Have worked with banks, NBFCs, insurance companies, fintechs, or lending institutions.
- Understand BFSI workflows such as customer onboarding, collections, loan servicing, customer support, and customer engagement.
- Have experience selling AI-driven or digital transformation solutions.
- Have worked in high-growth SaaS or technology-led organizations.
- Hold an MBA or an equivalent business qualification.
- Opportunity to build and own strategic relationships with leading BFSI enterprises.
- Exposure to Kapture’s AI-powered AgentOS and next-generation enterprise automation solutions.
- Ownership of high-value enterprise deals and significant revenue opportunities.
- Opportunity to shape Kapture’s growth within one of India's most dynamic sectors.
- A high-impact role with strong ownership and career growth in a fast-growing AI-native SaaS environment.