About the role
Key Accountabilities and main responsibilities Strategic Focus
- Provide strategic leadership and oversight of private equity fund accounting and fund administration services, ensuring alignment with business objectives, client expectations, and operational priorities.
- Serve as a senior relationship lead for key clients, auditors, custodians, banks, brokers, and other strategic stakeholders, fostering long-term partnerships and service excellence.
- Drive operational excellence across NAV production, investor servicing, custody operations, financial reporting, and fund administration activities to ensure consistent, high-quality client outcomes.
- Oversee complex fund structures, transactions, and reporting requirements, including management fee calculations, carried interest allocations, waterfall models, capital calls, and distributions.
- Champion operational transformation through process optimization, technology enablement, automation, and scalable service delivery models.
- Provide strategic oversight of compliance with fund governing documents, regulatory obligations, and internal control frameworks across client portfolios.
- Contribute to business growth, strategic initiatives, organizational development, and continuous enhancement of the operating model to support long-term success.
- Direct resource planning, capacity management, and organizational alignment to support efficient service delivery, business growth, and evolving client requirements.
- Lead and develop managers, team leaders, and fund accounting teams to drive high performance, service excellence, and achievement of operational and client delivery objectives.
- Serve as a senior relationship lead for key clients and strategic stakeholders across the broader client portfolio.
- Provide oversight of end-to-end private equity fund accounting and fund administration services, ensuring the accurate, timely, and consistent delivery of client commitments across multiple portfolios.
- Oversee NAV production, investor allocations, capital calls, distributions, fund expense payments, custody activities, and related fund operations to ensure quality and operational effectiveness.
- Lead operational execution through effective resource planning, workload management, capacity optimization, and performance oversight across teams.
- Ensure the consistent achievement of service level agreements (SLAs), client deadlines, and quality standards across all client engagements.
- Review and approve key fund accounting deliverables, including management fee calculations, carried interest allocations, waterfall models, and other complex fund accounting outputs.
- Direct audit, financial statement, and regulatory reporting activities to ensure accuracy, compliance, and timely completion.
- Drive continuous improvement, standardization, and operational efficiency initiatives to enhance scalability, consistency, and service quality.
- Provide strategic oversight of operational enhancement initiatives to improve service delivery and operating effectiveness.
- Provide leadership and oversight for relationships with auditors, banks, custodians, brokers, administrators, and internal stakeholders to support seamless service delivery.
- Ensure adherence to fund governing documents, regulatory obligations, and internal control frameworks across all operational activities.
- Monitor operational performance, service quality, and client outcomes to ensure achievement of business and client objectives.
- Drive consistency, standardization, and best practices across teams and client portfolios.
- Oversee the resolution of client issues, operational challenges, and escalations, ensuring effective outcomes and a high standard of client service.
- Support business growth through scalable operating models, operational excellence, and strategic service delivery initiatives.
- Lead, coach, and develop managers, team leaders, and fund accounting professionals, fostering a high-performance, client-focused culture and strong leadership capability across the function.
- Provide ongoing mentorship, guidance, and development opportunities to strengthen expertise in fund accounting, NAV production, private equity operations, and client service delivery.
- Drive performance management through objective setting, regular feedback, performance reviews, and career development planning to support individual and organizational success.
- Oversee workforce planning, resource allocation, and capacity management to optimize operational effectiveness and ensure successful delivery of client commitments.
- Promote a culture of accountability, collaboration, and operational excellence that supports high-quality service delivery and sustainable business performance.
- Identify high-potential talent, support succession planning initiatives, and develop future leaders to strengthen organizational capability.
- Champion cross-training, knowledge sharing, and capability development to enhance team resilience, scalability, and business continuity.
- Drive employee engagement, continuous learning, innovation, and a culture of continuous improvement across teams.
- Lead organizational talent development and leadership succession initiatives across multiple teams and functions.
- Serve as a senior escalation point for complex operational, client, and people-related matters, providing leadership, direction, and effective resolution.
- Provide strategic oversight to ensure all fund accounting and fund administration activities comply with fund governing documents, regulatory requirements, accounting standards, and internal policies across client portfolios.
- Maintain a robust control environment through the review and approval of NAVs, investor allocations, capital activity, management fee calculations, carried interest allocations, and fund expense payments.
- Oversee compliance frameworks in partnership with internal compliance teams and external service providers, ensuring effective adherence to regulatory obligations and due diligence requirements.
- Review and approve financial reports, regulatory filings, audit deliverables, and other key client outputs to ensure accuracy, completeness, and compliance.
- Ensure adherence to governance frameworks, approval authorities, and organizational control standards across all client engagements and operational activities.
- Monitor, assess, and mitigate operational, financial, regulatory, and service delivery risks through effective governance, controls, and risk management practices.
- Serve as a senior escalation point for complex operational, client, risk, and compliance matters, ensuring timely resolution and appropriate stakeholder engagement.
- Lead internal and external audit engagements, ensuring the effective management, remediation, and closure of audit findings and control recommendations.
- Establish, maintain, and enhance documented procedures, control frameworks, and operating standards to support consistency, transparency, scalability, and business continuity.
- Champion a culture of accountability, compliance, risk awareness, and continuous improvement across teams and client portfolios.
Experience & Personal Attributes Experience
- 10+ years of experience in fund administration, fund accounting, or alternative investment operations.
- Proven experience managing and developing teams in a client-service environment.
- Extensive knowledge of private equity fund structures, investor servicing, and fund administration processes.
- Strong experience overseeing NAV production, investor allocations, capital calls, distributions, and fund expense processing.
- Advanced understanding of management fee, carried interest, and waterfall calculations.
- Experience interpreting and applying Limited Partnership Agreements (LPAs) and other fund governing documents.
- Demonstrated experience working with auditors, custodians, brokers, banks, and other third-party service providers.
- Experience supporting audits, financial statement preparation, and regulatory reporting requirements.
- Strong background in operational controls, risk management, and compliance requirements.
- Advanced proficiency in Microsoft Excel and experience with fund accounting platforms; Investran experience is considered an asset.
- Proven track record of driving process improvements, system enhancements, and operational efficiencies.
- Strong leadership skills with the ability to motivate, coach, and develop high-performing teams.
- Client-focused mindset with a commitment to delivering exceptional service and building trusted relationships.
- Strategic thinker with the ability to balance operational priorities and long-term business objectives.
- Highly organized with strong time management and prioritization skills in a deadline-driven environment.
- Strong analytical and problem-solving abilities with attention to detail and accuracy.
- Effective decision-maker capable of managing complex issues and competing priorities.
- Excellent verbal and written communication skills with the ability to influence stakeholders at all levels.
- Collaborative team player who fosters positive working relationships across functions and with external partners.
- Proactive and results-oriented, with a continuous improvement mindset.
- Adaptable and resilient, able to navigate change and lead through evolving business needs.
- Strong sense of accountability, integrity, and professional judgment.
- Risk-aware and controls-focused, with a commitment to governance, compliance, and operational excellence.
- Ability to exercise sound judgment and maintain confidentiality when handling sensitive client and fund information.
- Innovative mindset with a willingness to challenge existing processes and drive operational efficiencies.