Senior Manager - IT

Job Title: Sr Manager - IT

Industry: F&B / Retail / Restaurant

Process Excellence & Automation

• Define and implement SOPs for IT operations across all outlets.
  
• Identify opportunities for automation, system integration, and operational efficiency.
  
• IT Strategy & Business Alignment
  
• Data & Analytics Ownership
  
• Support digital transformation initiatives aligned with business growth.
  

Vendor & Partner Management

Evaluate, onboard, and manage IT vendors, service providers, and system integrators.

Negotiate contracts to ensure cost optimization and service quality.

Project Planning & Delivery

Oversee end-to-end IT project management including scoping, budgeting, implementation, and timelines.

Ensure timely delivery of IT initiatives with measurable outcomes.

IT Operations & Infrastructure Management

Manage internal IT operations including network, servers, storage, security, and business continuity.

Ensure high uptime, data security, and compliance with industry standards.

Stakeholder & Customer Management

Act as a bridge between business teams and IT Service providers.

Ensure clear communication, effective problem resolution, and stakeholder satisfaction.

Leadership & Team Development

Build and mentor a high-performing IT team.

Foster a culture of innovation, accountability, and customer-centricity.

F&B Outlet IT Infrastructure

• Manage IT infrastructure across all airport F&B outlets including POS, Kiosks, handheld devices, printers, and back-office systems.
  
• Ensure 24x7 uptime of systems supporting billing, order processing, and inventory.
  
• Standardize IT deployments in line with the Group Company's policies
  

POS & Application Management

• Oversee implementation and maintenance of POS systems, KOT systems, and integrations with aggregators and payment gateways.
  
• Ensure compliance with digital payment systems, GST requirements, and audit controls.
  
• Coordinate with central IT and vendors for upgrades, patches, and enhancements.
  
• System Migration experience is mandatory. 
  

Network & Connectivity (Critical Operations)

• Ensure uninterrupted internet connectivity across outlets in coordination with airport IT teams.
  
• Manage LAN/WAN, secure Wi-Fi access, and firewall configurations as per airport security protocols.
  
• Ensure redundancy and fallback systems for zero business disruption.
  

Preferred Background

• Experience in F&B / QSR chains
  
• Exposure to multi-location IT operations
  
• Familiarity with large corporate governance frameworks
  
• SAP Understanding