About the role
Key Responsibilities
● Own and manage merchant partnerships, acting as the primary business owner
● Drive disbursal growth and revenue across key accounts
● Take full ownership of account-level P&L, including profitability and efficiency
● Monitor and improve portfolio health (collections, bounce rates, credit performance)
● Lead partner integrations and product rollouts, coordinating across product, tech, and lender teams
● Drive account expansion, including new use cases, cross-sell, and deeper penetration
● Handle escalations and issue resolution to ensure seamless partner experience
Eligibility & Experience
● 5-8 years of experience in NBFC / fintech / lending ecosystem
● Prior experience managing key accounts / partnerships in credit or payments
● Strong exposure to BNPL / EMI / Pay Later products
Must-Have Skills
● Strong stakeholder management across merchants and lenders
● Deep understanding of lending products (BNPL, EMI, Pay Later)
● Strong P&L ownership mindset
● Data-driven decision making (Excel/analytics; SQL is a plus)
● Understanding of collections and credit performance metrics