Senior Manager – Operations

Department: OperationsIndustry: E-commerce / Supply Chain & Logistics

Responsible for leading end-to-end e-commerce operations, fulfillment center management, inventory control, and supply chain performance. The role focuses on operational excellence, cost optimization, data-driven decision-making, automation, and scalable business growth.

• Lead large-scale e-commerce and fulfillment center operations, ensuring productivity, quality, and SLA adherence.

• Oversee inventory planning, stock accuracy, order fulfillment, and supply chain efficiency.

• Track operational KPIs and prepare management dashboards to monitor performance.

• Analyze business data to identify trends, risks, and improvement opportunities.

• Drive automation, digital transformation, and process improvement initiatives.

• Implement Lean Management practices to improve productivity, scalability, and operational efficiency.

• Manage vendors, stakeholders, and cross-functional teams to ensure seamless operations.

• Lead, mentor, and develop teams while driving accountability and performance.

• Manage operational budgets, optimize costs, and improve resource utilization.

• Ensure compliance with operational SOPs, quality standards, safety requirements, and company policies.

• 8–10 years of experience in E-commerce Operations, Supply Chain, Logistics, Retail, or the 3PL industry.

• Minimum 5 years of team management experience.

• Experience managing large-scale fulfillment operations and online marketplace businesses.

• Exposure to WMS, OMS, ERP systems, and analytics tools.

• Graduate or postgraduate in Operations, Supply Chain Management, Business Administration, or a related field.

• E-commerce and fulfillment center operations management.

• Supply chain, inventory planning, and logistics management.

• Data analytics, business intelligence, and KPI reporting.

• Advanced MS Excel, Power BI, ERP/WMS/OMS systems.

• Vendor management, financial planning, and cost optimization.

• Team leadership, stakeholder management, and process improvement.

• Fulfillment productivity and operational efficiency.

• Inventory accuracy and order fulfillment performance.

• SLA adherence and customer service levels.

• Cost optimization and budget performance.

• Automation impact and process improvement.

• Team productivity and operational scalability.