About the role
Project Manager Google Cloud Platform GCP
Role Summary
The Project Manager will be responsible for leading and managing GCP Operations and Engineering teams ensuring service delivery excellence governance compliance resource optimization customer satisfaction and continuous improvement The role requires close collaboration with customer stakeholders Operations teams Engineering teams and internal leadership to drive operational stability Agile delivery and strategic cloud initiatives
Key Responsibilities
1 Team Management Leadership
Lead geographically distributed Operations and Engineering teams
Perform capacity planning and workforce management to meet business and customer demands
Manage team utilization shift rosters leave planning and resource allocation
Conduct performance discussions coaching mentoring and career development activities
Drive team engagement productivity and operational excellence
2 Governance Compliance Risk Management
Manage and track all organizational compliance requirements and governance activities
Ensure completion of monthly and quarterly compliance deliverables including
oMAP
oObligations
oSMR
oPMP
oPWPA
oRisk Management
oInternal External Audits
oSecurity Regulatory Reviews
Identify risks maintain mitigation plans and drive closure of audit findings
Ensure adherence to internal policies corporate governance standards and customer contractual obligations
3 Resource Planning Workforce Management
Support hiring activities including demand planning interviews onboarding and resource allocation
Manage resource transitions attrition risks and succession planning
Coordinate knowledge transfer activities and maintain organizational knowledge repositories
Ensure adequate staffing to support operational and engineering commitments
4 Customer Relationship Delivery Management
Serve as a primary point of contact for customer stakeholders
Manage assigned user stories and project deliverables
Review ticket trends operational metrics and customer escalations
Lead Monthly Service Reviews MSR governance meetings and operational reviews
Develop and execute Continuous Service Improvement CSI initiatives
Provide executivelevel reporting and operational insights
5 Service Level Management SLM
Own service delivery performance across incidents service requests problems and changes
Ensure SLA KPI and operational targets are consistently achieved
Review ticket quality work notes resolution documentation and closure practices
Conduct periodic service audits to improve process adherence and service quality
Drive proactive issue identification and remediation to prevent SLA breaches
Manage customer and executive escalations through timely resolution
6 Engineering Agile Delivery Management
Govern engineering backlogs and Agile delivery processes
Ensure Scrum ceremonies sprint planning sprint reviews and retrospectives are effectively conducted
Track user story progress dependencies risks and delivery commitments
Coordinate prioritization of engineering initiatives with business and customer stakeholders
Ensure proper estimation planning and utilization of engineering resources
Drive accountability for delivery commitments and technical excellence
7 Incident Change Problem Management
Ensure adherence to customerdefined Incident Change and Problem Management processes
Review root cause analyses and corrective actions for major incidents
Govern change planning risk assessments and change approvals
Track problem records through resolution and implementation of preventive measures
Promote operational stability through process standardization and continual improvement
8 Documentation Continuous Improvement
Maintain operational procedures SOPs knowledge articles governance artifacts and RACI documents
Drive process optimization automation opportunities and operational maturity improvements
Establish metrics and dashboards to monitor service health and team performance
Partner with stakeholders to implement service transformation initiatives
Required Skills Competencies
Project Service Management
Project Management
Program Management
Service Delivery Management
ITIL Foundation ITIL Practices
SLA KPI Management
Risk Compliance Management
Resource Capacity Planning
Stakeholder Management
Vendor Management
Escalation Management
Cloud Technical Knowledge
Google Cloud Platform GCP
Cloud Operations Support Models
Cloud Governance Security
Infrastructure as Code Terraform
CICD Concepts
ServiceNow
Monitoring Observability Platforms
Cloud Cost Optimization
Agile Delivery
AgileScrum Methodologies
Sprint Planning Execution
Backlog Management
Release Planning
Change Management
Problem Management
Leadership Soft Skills