Senior Manager-Regional Customer Care

<span style="font-family: Arial"><span style="font-size: 14px">Purpose of the Role</span></span><span style="font-family: Arial"><span style="font-size: 14px">The role will be responsible for deploying &amp; monitoring the Customer Care activities &amp; Service processes at Channel partner workshops; providing technical support and handling customer complaint escalations; to enhance customer satisfaction, promote retention tools and monitor workshop performance &amp; revenue a