About the role
The Role:
To sustain and nurture solid relationships with key clients that generate the most income for Razorpay.
Roles and Responsibilities:
- Building and maintaining relationships with clients and key personnel within their company.
- Cross Selling and Up-selling to the client base and growing the account to achieve the portfolio quota.
- Conducting business reviews to ensure clients are satisfied with their products and services.
- Attending meetings with clients inside and outside their offices to build better relationships with them.
- Achieving client relationship targets and KPI’s as set by the team lead.
- Liaising with internal departments to ensure client needs are fulfilled effectively.
- Escalating and resolving areas of concern as raised by clients.
- Carrying out client satisfaction surveys and reviews.
- Monitoring company performance against service level agreements and flagging potential issues. Updating the CRM for any change with regard to a client.
Mandatory Qualifications:
- Overall 8+ years of relevant experience in Key Account Management/Sales in B2B space.
- Knowledge of best customer service practices.
- Strong interpersonal skills and an ability to build rapport with customers.
- Go-getter attitude.
- Hardworking with strong work ethics.