About the role
·Monitor network availability, performance, and
reliability across enterprise environments.
·Provide Level-3 support for complex network
incidents, changes, and problems.
·Configure, install, troubleshoot, and maintain
routers, switches, firewalls, load balancers, wireless, and data center network
components.
·Plan, design, and execute IT changes and network
projects with proper documentation and governance.
·Perform trend analysis, identify potential
network problems, and drive proactive remediation.
·Create and maintain troubleshooting guides,
knowledge articles, and operational documentation.
·Ensure accurate incident, change, and problem
records using standard ITSM processes.
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Requirements
·Strong understanding of OSI model, TCP/IP,
routing, switching, VLANs, LACP, RSTP, IGMP, QoS, and routing protocols
including BGP.
·Hands-on experience with enterprise LAN, WAN,
Wi-Fi, firewall, VPN, and data center network environments.
·Experience with Cisco Nexus/NX-OS, F5 Load
Balancers, ASA, Juniper SRX, Palo Alto, and multi-vendor Wi-Fi platforms such
as Cisco and Juniper Mist.
·Ability to troubleshoot complex network issues
using monitoring tools and packet analysis tools such as Wireshark.
·Good knowledge of incident, change, and problem
management practices.
Experience with F5 LTM, web application
firewalls, RADIUS, IPVPN technologies such as GRE/IPsec, and network automation
or scripting using Python and ansible.
·Knowledge of ITIL framework and relevant
networking certifications will be an added advantage.