About the role
Role Senior Operations Manager – IVS-R Hybrid Platform (On-Premises & AWS Cloud) Visit our website to know more. Location Chennai Experience: 8+ years What awaits you/ Job Profile • Own end-to-end operational excellence for the IVS-R platform across both on-premises and AWS cloud environments. • Act as the primary operational coordination point between Development, Operations, Architecture, Product Owners, Business Stakeholders, Markets, Infrastructure Providers, and Support Teams. • Understand the end-to-end IVS-R business process and assess operational impacts across markets, ordering processes, interfaces, and downstream consumers. • Ensure stable operation of one of BMW's most business-critical ordering platforms while supporting the ongoing cloud transformation strategy. • Drive short-term operational stabilization initiatives and long-term operational improvement programs. • Coordinate incident, problem, change, release, and escalation processes across all involved parties. • Facilitate communication during major incidents and ensure transparent stakeholder communication up to management level. • Analyze operational risks, identify service gaps, and proactively initiate mitigation activities. • Act as the operational counterpart for feature teams, ensuring operational requirements are integrated into development and cloudification activities. • Coordinate go-live readiness, rollback preparedness, hypercare phases, and transition activities during the IVS-R cloudification journey. • Ensure observability, monitoring, alerting, operational documentation, support models, and runbooks remain aligned across on-premises and cloud environments. • Monitor operational KPIs, SLAs, incident patterns, recurring defects, and service trends to identify optimization opportunities. • Facilitate cross-functional workshops and align stakeholders with conflicting priorities. • Support strategic planning regarding operational readiness, capacity planning, support concepts, and future operating models. • Drive knowledge transfer between Munich, Hub teams, development teams, operations teams, and external partners. • Fulfil the role as Operations Lead, Stakeholder Manager, Incident Coordinator, Service Owner Representative, communication hub, and outward-facing link for IVS-R. What should you bring along Operations & Leadership • 8+ years of experience in IT operations, service management, or operational leadership. • Strong ability to understand interactions between business processes, system landscapes, stakeholders, and operational impacts. • Experience leading complex discussions involving business, technical, and management stakeholders. • Excellent moderation, communication, negotiation, and escalation-management capabilities. • Ability to translate technical issues into business-relevant impacts and vice versa. • Strong ownership mentality for operational stability and customer satisfaction. • Experience working in highly distributed international organizations. Technical Background • Strong understanding of enterprise Java applications and large-scale system landscapes. • Good understanding of AWS cloud services and containerized environments. • Familiarity with Kubernetes, Docker, monitoring, observability, CI/CD, and DevOps principles. • Understanding of hybrid environments combining legacy on-premises components with cloud-native services. • Experience with incident management, problem management, change management, and operational governance. • Knowledge of monitoring and observability platforms such as Grafana, Prometheus, ELK/OpenSearch, CloudWatch, and related tooling. Must have technical skill • ITSM: Incident, Problem, Change, and Major Incident Management • Service Operations and Operational Governance • Stakeholder Management • Escalation Management • Cross-functional Communication • Risk and Dependency Management • Operational Readiness • Release and Go-Live Coordination • AWS Cloud Fundamentals • Hybrid On-Premises and Cloud Operations • Monitoring and Observability • DevOps and Agile Collaboration • Capacity Planning • KPI and SLA Management • Root Cause Analysis • Business Process Understanding Good to have technical skills • IVS-R product knowledge. • Vehicle order lifecycle understanding. • Experience with large-scale ordering systems. • Experience supporting cloud migration programs. • Automotive retail or sales systems experience. • Knowledge of PIC processes. • Experience working with globally distributed delivery hubs. • AWS certification, ITIL certification, or Service Management accreditation.