About the role
Key Accountabilities and main responsibilities Strategic Focus
- Provide strategic leadership across Corporate Action functions including mandatory, voluntary, and event driven actions across multiple markets.
- Drive process standardisation, simplification, and automation to reduce manual intervention, errors, and operational risk.
- Partner with Technology, Product, Risk, Compliance, and Client Management to support new client onboarding, system enhancements, and regulatory change.
- Use data, metrics, and trend analysis to identify control gaps, capacity risks, and continuous improvement opportunities.
- Ensure Corporate Action operations are scalable, resilient, and future ready, aligned with business growth and client demand.
- Drive automation initiatives (rules based processing, workflow tools, STP, AI assisted validation) to reduce manual processing.
- Support transformation programmes focused on cost optimisation, productivity gains, and risk reduction.
- Act as Business SME for Corporate Actions in system upgrades, migrations, and platform enhancements.
- Track and report efficiency gains, error reduction, and FTE optimisation outcomes.
- Own end to end Corporate Action processing, including announcements, elections, entitlements, reconciliations, postings, and payments.
- Ensure accuracy, timeliness, and completeness of Corporate Action events across systems and platforms.
- Oversee exception management, break resolution, and root cause analysis with clear accountability.
- Manage high volume, time critical events while maintaining service levels and zero defect outcomes.
- Establish and monitor SLAs, KPIs, KRIs, and quality metrics.
- Ensure robust business continuity planning, disaster recovery preparedness, and operational resilience.
- Lead audit, regulatory reviews, and control testing, ensuring timely closure of findings.
- Lead, develop, and inspire large, multi layered teams across Corporate Action operations.
- Set clear performance expectations, goals, and development plans for Team Leaders & Team.
- Build a culture of ownership, accountability, control discipline, and continuous learning.
- Drive cross skilling, succession planning, and talent pipeline development.
- Support employee engagement, retention, and leadership capability building across teams..
- Ensure strict adherence to regulatory, legal, and internal policy requirements for settlement and share plan operations.
- Maintain a strong control environment covering reconciliations, access management, trade controls, exception handling, and reporting.
- Conduct periodic risk assessments to identify gaps and implement mitigation strategies.
- Oversee audit readiness, support internal/external audits, and ensure timely closure of remediation actions.
- Maintain documentation, procedures, and SOPs in accordance with governance requirements.
- Promote a culture of risk awareness, operational discipline, and zero error tolerance.
Experience & Personal Attributes
- 10–15 years of experience in Corporate Actions, Capital Markets, Share Registry, Custody, or Asset Servicing.
- Minimum 5+ years in a managerial role, leading 25–50+ FTE across large operational teams.
- Strong understanding of mandatory and voluntary Corporate Actions, lifecycle management, and market practices.
- Proven experience in automation, transformation, and change delivery within operations.
- Excellent stakeholder management skills across Global Operations, Technology, Risk, Compliance, and Clients.
- Strong analytical, problem solving, and decision making capability.
- Demonstrated ability to handle high risk, time critical events with control and confidence.
- Comfortable working across EMEA, APAC, and global delivery models