About the role
About position:
A responsible person who manages vendors, contracts, audits, risks, and compliance for CX platforms while monitoring performance, SLAs, KPIs, security, and regulatory requirements.
What you’ll do:
- Own vendor and provider governance across the CX platform portfolio.
- Manage the contract lifecycle, obligations, renewals and performance follow-up.
- Coordinate audit preparation, evidence collection and remediation tracking.
- Run governance forums and steering boards with clear decisions and actions.
- Drive risk, compliance and control management with Audit, Security, Legal and Procurement.
- Maintain oversight of SLAs, KPIs, SOC reports and regulatory evidence.