About the role
Senior Process Manager – KYC
Pune / Mumbai / Chandigarh| Full-time (FT) | Financial Markets
Shift Timings: APAC/EMEA/US |Management Level: SPM| Travel Requirements: NA
Senior Process Manager Role and responsibilities:
Take leadership role independently managing back office operations
Client Management – establish self as a valued partner and work closely to achieve goals defined
Independently handle all client escalations and lead mitigation steps to prevent future escalations
Manage team of 70 plus people – training, onboarding, resource allocation, delivery management, performance appraisals, mentoring etc.
Help knowledge management endeavour by sharing process knowledge and best practices within the teams
Lead various quality initiatives across processes managed
Responsible for Business continuity, transformation and various audits
Technical and Functional Skills:
Graduation (Bcom, BBA, BBM, BCA) / Post Graduation (Mcom, MBA, PGDM)
10+ years of experience in handling team of minimum 20 members and has good experience and knowledge of KYC, AML, Due Diligence.
Should be able to understand, manage and calculate risks.
Should be good with logical and quantitative abilities.
- Ability to manage and complete specific tasks with minimal direction
- Should be able to act fast and decisively when dealing with critical situations – ability to read situations and act in minutes
- Willingness to continuously learn, upgrade skills and stay relevant to business demands
Excellent interpersonal skills – ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team
eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach.
To know more about us, visit
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law