About the role
Senior Process Manager - Adobe Analytics Tagging & Implementation – Lead Consultant
Location: Bangalore| Full-time (FT) | Technology Services
Shift Timings: EMEA /US| Management Level: SPM| Travel Requirements: NA
We are seeking a skilled Adobe Analytics Implementation Specialist to join our team. In this role, you will be responsible for implementing Adobe Analytics using Adobe Launch across our digital platforms. Your primary objective will be to ensure accurate tracking, reporting, and data governance in alignment with business objectives.
The ideal candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. The candidate should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options, and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. The role must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide development opportunities, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives
Senior Process Manager Roles and responsibilities:
- Collaborate with stakeholders to understand business requirements and translate them into technical specifications for Adobe Analytics implementation.
- Implement Adobe Analytics solutions using Adobe Launch, ensuring best practices and maintaining data integrity.
- Configure and deploy tags, triggers, and variables to capture and track user interactions and behaviors on websites and applications.
- Conduct thorough testing and debugging of Adobe Analytics implementations to ensure accurate data collection and reporting
- Collaborate with cross-functional teams to define KPIs and establish reporting frameworks aligned with business goals
- Work closely with developers, marketers, and other cross-functional teams to optimize data collection strategies and enhance reporting capabilities.
- Provide support and troubleshooting for Adobe Analytics implementations and resolve any issues related to data discrepancies or tracking errors.
- Stay current with industry trends and Adobe Analytics updates to continually improve implementation processes and methodologies.
Technical and Functional Skills:
- Bachelor’s degree with 6-7 years of proven experience in Adobe Analytics implementation using Adobe Launch
- Strong proficiency in JavaScript, HTML, and CSS for custom code implementation and troubleshooting.
- Familiarity with data layer concepts and best practices for data collection across digital platforms.
- Experience with tag management systems and tools, preferably Adobe Launch.
- Solid understanding of digital analytics, including metrics, dimensions, segmentation, and reporting.
- Excellent analytical and problem-solving skills with a keen attention to detail.
- Effective communication skills with the ability to collaborate across teams and articulate technical concepts to non-technical stakeholders.
About eClerx
eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech.
Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.
About eClerx Technology
eClerx’s Technology Group collaboratively delivers Analytics, RPA, AI, and Machine Learning digital technologies that enable our consultants to help businesses thrive in a connected world. Our consultants and specialists’ partner with our global clients and colleagues to build and implement digital solutions through a broad spectrum of activities.
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eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.