About the role
Responsibilities:
- Drive engagement and retention initiatives for Zolve customers and own the post-activation experience.
- Build strong working relationships with designers, engineers, marketing, and other stakeholders to improve engagement and retention of the product.
- Work with the product leadership to shape product strategy, design roadmaps and experiences, and prioritize requests using data, creativity, and experimentation to constantly improve the product experience.
- Understand different customer segments, implement the concepts of segmentation, and manage the lifecycle of the user.
- Manage the comms framework and insights strategy for Zolve.
- Above all, constantly strive for an outcome aimed at building long-term loyalty by shipping and optimizing features.
Requirements:
- You have a good understanding of retention, analytics, and segmentation.
- 10+ years of hands-on product experience working on building products or problem-solving in the consumer internet space, preferably fintech experience.
- You should love engaging people across the company at all levels with your enthusiasm for making positive change.
- You have demonstrated shipping several high-impact features end-to-end in the past.
- You are comfortable with ambiguity, believe in first principles, and have the skill to transform broad ideas into action plans, diving into data and deriving tangible insights.
- You seek high ownership, are able to take feedback, and work in an independent environment.
- You are a team player who loves to collaborate and work with stakeholders.
- An MBA / B. E. / B. Tech from Tier 1 colleges (IIM / ISB / IIT / BITS) is preferred.
- Startup experience would be a plus.