Senior Product Manager CMS

Department: TBG – Cash Management Services & Digital Transaction Banking

Location: Mumbai

Reporting To: National Head – Cash Management, Government Banking & Digital Transaction Banking

The Business Governance Manager will oversee Governance, Audit, Compliance, and Strategic Initiatives across the TBG CMS Product and Digital Transaction Banking verticals. The role requires strong experience in Transaction Banking (Product / Business / Compliance), regulatory engagement, and cross-functional programme management. The individual will be responsible for Business Compliance, Internal & Regulatory Audit coordination, Governance Committee submissions, and cross-product initiatives involving multiple stakeholder groups.

·      Manage all submissions, follow-ups, and presentations for Audit Committee of the Board, Compliance Committee, IT Steering Committee, and MD & CEO Product Profitability Reviews.

·      Lead and coordinate responses for Regulatory Audits, Internal Audit & Vigilance reviews, Risk assessments, and Fraud Investigation queries.

·      Track and monitor PPAC observations, audit points, and compliance review items to ensure timely closure.

·      Build and maintain effective working relationships with regulatory and industry bodies including RBI DPSS, NSE, BSE, IBU GIFT, NPCI, SEBI, and others.

·      Act as the primary liaison for regulatory engagements and queries, leveraging established relationships for smoother coordination.

·      Drive and coordinate key strategic and cross-product initiatives across TBG CMS, such as Billing automation, Website updates, Training calendar & governance, Product FAQs, and RBI CSAT responses.

·      Ensure smooth coordination with product teams, technology, operations, and support functions to deliver action items within timelines.

·      Maintain oversight of governance requirements across CMS product lines.

·      Own preparation of reports, documentation, and presentations for senior management, regulatory bodies, and internal committees.

·      Maintain structured governance MIS, tracking mechanisms, and document repositories.

·      Strong understanding of Transaction Banking products, processes, risk management, and regulatory frameworks.

·      Prior experience in Business Compliance, Audit Coordination, Risk Governance, or related functions in financial services.

·      Excellent stakeholder management and cross-functional coordination abilities.

·      Proven ability to engage with senior leadership and regulatory bodies.

·      Strong analytical, documentation, and communication skills.

·      MBA in Finance from a Tier 1 / Tier 2 institution, or CA qualified on first attempt.

·      B.Tech (Computer Science / IT / Electronics / Artificial Intelligence) plus MBA preferred.

Strong written and spoken English is essential.

Minimum 10 years of experience in Transaction Banking Product, Sales, or TBG Business Compliance.

·      Communicates logically, clearly, and confidently.

·      Builds trust-based relationships with senior officials and leadership groups.

·      Strong presentation capabilities.

·      Able to create well-structured, logical, and impactful presentations for committees and governance forums.

·      Promotes a strong compliance and audit-ready culture.

·      Ensures alignment with internal policies, audit expectations, and regulatory guidelines.

·      Understanding of basic technical concepts and terminologies, including programming languages such as Java, C, etc.

·      Exposure to APIs, system integration flows, and API-based product constructs.

·      Familiarity with compliance & audit terminologies, governance frameworks, and risk documentation.