About the role
- Own and manage day-to-day product operations activities across multiple product teams.
- Establish standardized processes for product planning, prioritization, launch management, and reporting.
- Create and maintain product operating calendars, trackers, dashboards, and documentation.
- Coordinate product planning cycles and ensure timely completion of key milestones.
- Monitor product initiatives and proactively identify risks, dependencies, and bottlenecks.
- Support Product Managers in maintaining accurate product roadmaps and delivery plans.
- Ensure that product-related information is documented and easily accessible to relevant stakeholders.
- Develop processes to improve product team productivity and operational efficiency.
- Establish clear ownership and accountability across product initiatives.
- Act as a central point of coordination between Product, Engineering, Design, Sales, Marketing, Customer Success, Finance, and Operations.
- Organize and facilitate cross-functional meetings, reviews, and planning sessions.
- Track action items and ensure timely follow-up with stakeholders.
- Identify dependencies between teams and ensure they are communicated effectively.
- Support leadership teams with regular updates on important product initiatives.
- Facilitate communication between technical and non-technical stakeholders.
- Help resolve operational blockers that may impact product delivery.
- Build strong relationships with stakeholders across the organization.
- Coordinate end-to-end operational activities for new product launches and major feature releases.
- Create launch plans, timelines, checklists, and ownership matrices.
- Work with Marketing and Sales teams to ensure launch readiness.
- Coordinate release communications and internal enablement activities.
- Ensure required documentation, training material, FAQs, and product information are available before launch.
- Track launch-related dependencies and risks.
- Conduct post-launch reviews and document key learnings.
- Monitor adoption and performance metrics after product launches.
- Develop and maintain dashboards to track product and operational performance.
- Analyze product usage, adoption, engagement, and operational metrics.
- Identify trends and provide actionable insights to product and business leaders.
- Prepare weekly, monthly, and quarterly product operations reports.
- Define and maintain key performance indicators for product teams.
- Work with data and analytics teams to improve data quality and reporting accuracy.
- Translate complex data into clear insights and recommendations.
- Identify opportunities for process improvement based on quantitative and qualitative data.
- Review existing product processes and identify areas for improvement.
- Design and implement scalable workflows and operating procedures.
- Automate repetitive operational tasks wherever possible.
- Create SOPs, process documentation, templates, and playbooks.
- Establish mechanisms to collect feedback from internal stakeholders.
- Track process improvements and measure their impact.
- Continuously look for ways to reduce manual work and improve operational efficiency.
- Maintain product documentation, process guides, launch checklists, and operational playbooks.
- Ensure documentation is accurate, current, and accessible to relevant teams.
- Establish documentation standards across product teams.
- Coordinate with Product Managers and subject-matter experts to capture important product information.
- Maintain a centralized repository for product operations documentation.
- Prepare regular reports and presentations for senior leadership.
- Provide visibility into product initiatives, timelines, risks, dependencies, and operational metrics.
- Highlight areas requiring leadership attention or intervention.
- Prepare executive-level dashboards and summaries.
- Support quarterly and annual business planning activities.
- Maintain accurate records of decisions, commitments, and action items.
- Bachelor's degree in Business Administration, Engineering, Operations, Management, or a related field.
- 5–8 years of relevant professional experience.
- Prior experience in Product Operations, Business Operations, Program Management, Product Management, or a similar role.
- Strong experience working with cross-functional teams.
- Excellent organizational and project-management skills.
- Strong analytical and problem-solving abilities.
- Excellent written and verbal communication skills.
- Ability to manage multiple projects and priorities simultaneously.
- Strong attention to detail.
- Ability to work independently in a fast-paced environment.
- Strong stakeholder-management skills.
- MBA or equivalent postgraduate qualification.
- Experience working in a SaaS, technology, or high-growth organization.
- Experience supporting multiple product teams.
- Experience with product analytics and reporting tools.
- Knowledge of Agile and Scrum methodologies.
- Experience with product management platforms and project-management tools.
- Experience with process automation.
- Experience preparing executive dashboards and presentations.
- Microsoft Excel / Google Sheets
- PowerPoint / Google Slides
- Jira
- Confluence
- Notion
- Slack / Microsoft Teams
- HubSpot or similar CRM platforms
- Product analytics platforms
- BI and dashboarding tools
- Project-management platforms
- Product Operations
- Program Management
- Project Management
- Stakeholder Management
- Business Operations
- Process Improvement
- Data Analysis
- Product Analytics
- Cross-functional Collaboration
- Strategic Planning
- Communication
- Problem Solving
- Documentation
- Reporting & Dashboards
- Operational Excellence
- Timely execution of product operational activities.
- Improvement in product planning and execution processes.
- Reduction in operational bottlenecks and manual processes.
- Accuracy and timeliness of product reporting.
- Successful coordination of product launches.
- Stakeholder satisfaction with product operations support.
- Adoption of standardized product processes.
- Improvement in visibility into product initiatives and dependencies.
- Successful implementation of process-automation initiatives.
- Quality and completeness of product documentation.
- Competitive compensation based on experience and skills.
- Performance-based incentives.
- Flexible hybrid working environment.
- Opportunity to work with experienced product and technology teams.
- Exposure to multiple business functions and senior stakeholders.
- Learning and professional-development opportunities.
- Health and wellness benefits.
- Paid leave and company holidays.
- Employee engagement and recognition programs.
- Opportunities for career growth and increased responsibilities.
- Shortlisted candidates may be required to participate in multiple rounds, including an initial screening discussion, functional interview, case-study or practical assessment, stakeholder-management discussion, and final leadership interview.