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Posted 11 Aug 2026

Senior Product Owner ITSM

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Posted
11 Aug 2026

About the role

Taleo - 260002VJ
Level - Product Owner
Category - Ordinary

Role Overview 
The Product Owner is the voice of the customer within an Agile Team. As a key business Stakeholder, he interfaces with feature teams working on a value chain. He is responsible for supporting the strategy of the business line overseen by Product Management. He communicates the key expectations and desired outcomes for his product within the context of a project or a program.

Key Responsibilities 

Review, prioritize and define acceptance criterias (functional and non-functional) user stories with ServiceNow  
Design test scenarios and tests cases for all features implemented by ServiceNow. 
Assess, qualify and propose mitigations of risks (delay and dataquality...) 
Coordinate the architecture team, security team and the delivery team 
Help on configuration management process definition  
Contribute to the product demo with ServiceNow and other stakeholders 
Required Skills 
Strong knowledge of Agile methodology 
Advanced use of Jira 
Advanced knowledge of SG Ecosystem 
Basic knowledge of infrastructure and interaction between CI (CMDB Configuration Item) 
Strong stakeholder management and communication skills 
Ability to work collaboratively across multiple teams. 
Good level in English (written and spoken)

Preferred Qualifications 

Proven experience as Product Owner and Business Analyst (overall 10 years) 
Basic knowledge on ServiceNow model 
Ability to assess and monitor dataquality completeness and reliability 

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