About the role
Scope of the Role:
- Develop comprehensive Sales Force architecture blueprints and solution design artifacts for technology engagements in collaboration with our SI partners and product owners.
- Provide innovative solutions to complex challenges, architect high-impact projects, and ensure robust design and review processes while maintaining hands-on technical expertise.
- Recommend -based solutions, integration strategies, and implementation architectures to enhance business efficiency, scalability, and performance.
- Define and enforce technical best practices for Salesforce implementation, ensuring alignment with the client’s enterprise architecture and future scalability.
- Conduct code reviews to guarantee adherence to best practices and maintain high-quality standards across teams and projects.
- Identify potential application performance bottlenecks early in the implementation phase and propose effective remediation strategies.
- Contribute to the creation of reusable assets for future projects and support gap analysis and Salesforce roadmap development.
- Mentor developers through code reviews, solution design guidance, and tailored training and development plans.
- Collaborate with internal and external process owners/SMEs to analyze Salesforce opportunities and recommend CRM, TPM, eB2B, and SFA solutions.
- Perform detailed analysis, documentation, and understanding of business processes where required.
- Execute Proof of Concept (PoC) initiatives using the latest Salesforce offerings to validate technology feasibility.
- Drive standardization, technology alignment, and reporting processes for enterprise-level CRM implementations.
- Provide support to operational teams during UAT and rollout phases to ensure successful deployment.
Key Responsibilities:Solution Architecture
- Oversee SAP security operations including user/role/FFID/OSS management and automation.
- Lead governance meetings and ensure systems meet UL technical standards.
- Manage vendor partners to ensure SLA/KPI compliance and drive simplification.
- Define and monitor operational KPIs and exit criteria for security processes.
- Defining data models, relationships, and governance.
- Managing data migration strategies and data quality.
- Implementing security models (role hierarchy, sharing rules).
- Designing APIs and middleware for seamless integration.
- Using tools like BTP/MQTT, REST/SOAP APIs, and event-driven architecture.
- Ensuring real-time and batch data synchronization.
- Implementing authentication and authorization (SSO, OAuth).
- Ensuring compliance with GDPR, HIPAA, and other regulations.
- Managing encryption and secure data storage.
- Optimizing Salesforce org performance.
- Designing for high-volume transactions and large datasets.
- Planning for future scalability and multi-org strategies.
- Establishing development of standards and CI/CD pipelines.
- Managing technical debt and release management.
- Providing architectural guidance to developers and admins.
- Staying updated with Salesforce releases and new features.
- Advising on AI/Einstein, automation, and advanced analytics.
- Aligning Salesforce roadmap with business strategy.
- Mentor developers and administrators through reviews and coaching.
- Collaborate with SMEs and stakeholders to analyze business processes.
- Lead Proof of Concept (PoC) initiatives using latest Salesforce offerings.
Qualifications & Essential Skills:
- Minimum of 10 years of professional experience in Salesforce Design and Implementation; 5+ years in architecture roles and should have managed 2 end to end Sales Force lifecycle projects & Platforms maintenance.
- Should have in-depth experience in Salesforce (SFDC) CRM and its end-to-end implementation process.
- Experience in designing and developing software components and a strong service-oriented architecture and integration background.
- Experience in deploying applications on App Exchange
- Should have experience integrating third-party applications with Salesforce using Rest or SOAP API's.
- Strong knowledge of consuming APIs (SOAP, REST). integration experience, including between different business systems and working with integration tools.
- Proficiency in programming using Salesforce SFDC, , JavaScript, and XML and their use in developing CRM, TPM, SFA, eb2b solutions.
- Strong experience with configuration, customization, programming with APEX APIs, APEX Triggers, and implementing new instances of from scratch.
- Strong practical deployment knowledge of Salesforce Lightning UI, Visual Force, Flex, configurations, Apex classes, APEX Web services, API, AppExchange deployment, and s-controls.
- Ability to define the system landscape, identify gaps between current and desired end states, and deliver a CRM solution.
- Must have excellent written, verbal, and listening communication skills and prioritize and deliver the most important things first.
- Experience with SFDX, Git source control, and CICD is a plus.
- Salesforce Architect - CERTIFICATIONS | MUST HAVE
- Expert in working with cloud-based platforms like Azure, Databricks.
- Excellent communication, active listening and presentation skills and ability to communicate effectively with all levels in the organization.
- Passion for delivering service excellence; and developing a culture of “easy to do business with”, where customer’s needs are anticipated.
- Highly inquisitive mind-set with strong ability to identify, troubleshoot, problem solve and resolve issues. Passion for simplification and continuous improvement
- Strong interpersonal skills with the ability to collaborate with team members to understand and develop technology solutions for business needs.
- Organised, strong time management skills and ability to prioritize multiple tasks to meet established deadlines.
- Team-player who is a proactive self-starter, with the ability to work without oversight.
- Strong ethical standards regarding the handling of information.
- Ability to work quickly and accurately, and within a cross-culture and global environment.
- Ability to work with a broad, virtual team.
- Proficiency in MS Office Suite and SQL desirable.
- Analytically minded with good numerical ability and logical reasoning.
Preferred Skills:
- Experience with Azure, Databricks, and cloud-based platforms.
- Knowledge of SQL and strong analytical skills.
- Experience in consumer products or FMCG environments.