About the role
Senior ServiceNow Application Engineer / Lead SME –
Healthcare
Company: InterScripts | Location: Hyderabad
InterScripts is seeking a Senior ServiceNow Application
Engineer / Lead SME to design and deliver ServiceNow solutions for
healthcare clients, driving digital transformation, workflow automation, and
compliant IT operations.
Key Responsibilities
- Develop
ServiceNow solutions using App Engine, Scoped Apps, Flow Designer,
IntegrationHub
- Configure
modules: ITSM, ITOM, HRSD, CSM
- Lead
ITSM implementations (Incident, Problem, Change, Request) aligned with
ITIL
- Integrate
with EHR systems (Epic/Cerner), HL7/FHIR, and clinical platforms
- Automate
workflows across patient services, clinical, and HR operations
- Implement AI capabilities (Virtual Agent, Predictive Intelligence)
- Manage CMDB & asset lifecycle (clinical devices, IT assets)
- Ensure
compliance with HIPAA, GxP, FDA
- Act as SME, client-facing lead, and mentor
Requirements
Required Qualifications
- 5–12+
years of ServiceNow experience
- Expertise
in ITSM, ITOM, App Engine, JavaScript, REST/SOAP APIs
- Experience
with CMDB, Discovery, Flow Designer, IntegrationHub
- Healthcare
domain knowledge (Epic/Cerner, HL7/FHIR, HIPAA, GxP)
Preferred Skills
- Certifications: CSA, CAD, CIS, ITIL
- Experience
with AI/GenAI and large-scale implementations