Senior Software Engg - Systems

Job Title: Site Reliability Engineer (SRE) Designation: Senior Software Engineer - Systems

We are seeking a seasoned Site Reliability Engineer (SRE) to join our dynamic team. The ideal candidate will have extensive experience in supporting complex, large-scale distributed systems, with a strong focus on managing production failures, conducting root cause analysis, and driving effective remediation. This role requires a proactive communicator who is skilled in ing, monitoring, and release management, and possesses a strong aptitude for automation and rapid learning. The SRE will provide 24/7 support, ensuring the reliability and performance of mission-critical Java, .NET, and Batch applications deployed across GCP, PCF, and on-premise environments.

• Monitor application, services, and batch availability, responding swiftly to s related to performance and availability.
• Conduct thorough analysis of application code and logs, escalating issues to the engineering team as necessary.
• Initiate and lead technical lines during outages, major incidents, or batch abends, ensuring rapid service restoration.
• Effectively manage incidents, problems, releases, and changes to maintain system integrity.
• Own and deliver user stories assigned during sprints, including debugging, issue analysis, code fixes, and documentation of standard operating procedures (SOPs).
• Perform production deployments using CI/CD methodologies and contribute to deployment strategy discussions.
• Build monitoring solutions utilizing APM tools such as Splunk, AppDynamics, Thousand Eyes, ITRS, AppMetrics, MoogSoft, and Kafka.
• Automate day-to-day operational tasks to enhance efficiency and reliability.
• Participate in exit reviews to ensure adherence to best practices for code deployment in production systems.
• Provide feedback and recommendations for system improvements to enhance stability and performance.

• Expertise in large-scale production systems and technologies, including load balancing, monitoring, distributed systems, microservices, and configuration management.
• Hands-on experience troubleshooting and resolving application failures, performance degradation, and various infrastructure issues (cloud, database, network).
• Proficient in Linux/Unix troubleshooting.
• Strong understanding of networking concepts (TCP/IP, SSL/TLS, IPSec, VPN) and experience with firewalls and load balancers.
• Experience in scripting languages such as Shell, PowerShell, or Python.
• Strong experience with cloud-based infrastructures (PCF, GCP, AWS, Azure, etc.).
• Proven ability to manage application production support effectively.

• Familiarity with CI/CD tools and deployment strategies.
• Experience with APM tools and monitoring solutions.
• Knowledge of automation frameworks and tools.
• Understanding of best practices in incident and change management.

Relevant certifications as per industry standards are preferred. A strong educational background in Computer Science, Information Technology, or a related field is also advantageous.

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO in the law poster here, view the EEO in the law supplement here. To view the pay transparency nondiscrimination provision please click here and to view the E-Verify posting click here.
Mphasis is committed to providing reasonable accommodations to individuals with disabilities.