Senior Software Engineer

Job Title: Delivery Project Lead Designation: Delivery Management

Job Summary: We are seeking a highly skilled Delivery Project Lead to oversee and manage the delivery of projects within our organization. The ideal candidate will possess strong expertise in Customer Communication Management (CCM), customer relations, and technical leadership. This role is critical in ensuring that projects are delivered on time, within scope, and to the satisfaction of our clients.

• Lead the planning and execution of project delivery, ensuring alignment with client expectations and organizational goals.
• Develop and maintain strong relationships with clients, acting as the primary point of contact for all project-related communications.
• Utilize CCM tools and methodologies to enhance customer engagement and satisfaction throughout the project lifecycle.
• Coordinate with cross-functional teams, including technical leads, to ensure seamless project execution and delivery.
• Monitor project progress, identify risks, and implement mitigation strategies to ensure successful delivery.
• Prepare and present project status reports to stakeholders, highlighting key milestones, challenges, and solutions.
• Facilitate project meetings, ensuring effective communication and collaboration among team members and stakeholders.
• Continuously seek opportunities for process improvement and efficiency in project delivery.

• Strong expertise in Customer Communication Management (CCM) tools and practices.
• Proven ability to manage customer relations effectively, ensuring high levels of client satisfaction.
• Technical leadership skills, with the ability to guide and mentor team members in technical aspects of project delivery.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Strong problem-solving skills and the ability to think critically under pressure.

• Experience with project management methodologies such as Agile, Scrum, or Waterfall.
• Familiarity with project management tools and software.
• Knowledge of industry best practices in delivery management and customer engagement.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Relevant certifications in project management (e.g., PMP, PRINCE2) are a plus.
• Demonstrated success in managing delivery projects and leading cross-functional teams.

If you are a proactive and results-driven professional with a passion for delivery management and customer relations, we invite you to apply for this exciting opportunity.

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO in the law poster here, view the EEO in the law supplement here. To view the pay transparency nondiscrimination provision please click here and to view the E-Verify posting click here.
Mphasis is committed to providing reasonable accommodations to individuals with disabilities.