About the role
in a technical discipline
o 510 years of experience in a Network Operations Centre or Technical
Assistance Centre or in an Implementation role
o Strong technical experience with technologies such as Cisco Unified
Communications Manager Multi Services Gateways Cisco Unity Connection
Jabber Cisco Unified Presence SME Virtualization IP Telephony protocols
like SIP H323 MGCP RTP RTCP VXML and different Codecs etc
o Expertise in some technologies if not all like Cisco Unified
Communications Manager Multi Services Gateways Cisco Unity
Connection Telepresence Cisco Meeting Server Jabber Cisco
Unified Presence SME Virtualization IP Telephony Good
understanding on Cisco Expressways Jabber MRA
o
Required Professional SkillsQualifications
o Strong written and verbal communication
o Good organizational skills
o Prioritize workload while managing multiple customer commitments
o Work independently with minimal supervision
o Strong interpersonal and teamwork skills
Preferred Technical SkillsQualifications
o Strong experience in Cisco UCCE products CUCM ICM CVP CUSP CIM
Social Miner CUIC Finesse CTIOS CAD IOS Gateways RSM and
Virtualization
o Experience with Customer Care technologies like Agent Desktop ICM
Scripting IPIVR Scripting CVP Call Studio Scripting Contact Centre
Reporting