Senior Specialist - Business Analysis + GDS Domain

Job Title: Business Systems Analyst – Travel Domain

LTM PAN India Location

7+ years (flexible based on expertise)

We are seeking a Business Systems Analyst (BSA) with strong experience in the travel domain, specifically within travel agencies, to bridge business requirements and technology solutions. The ideal candidate will have hands-on exposure to GDS platforms (Sabre/Amadeus/Travelport), end-to-end travel operations, and strong technical understanding of data and integrations in a fast-paced environment.

• Act as a liaison between business stakeholders and IT teams to translate business needs into functional and technical requirements
• Analyze and document travel business processes including Reservations, Ticketing, EMD, Exchanges & Refunds
• Work extensively with GDS systems (Sabre/Amadeus/Travelport) for booking, pricing, shopping, fare quotes, and ticketing workflows
• Support NDC integrations and API mapping, including analysis of JSON and XML payloads
• Perform data analysis using SQL and other data tools to support business decisions
• Create clear documentation such as BRDs, FRDs, process flows, and use cases
• Collaborate with development and QA teams through the full software development lifecycle (SDLC)
• Drive process optimization and efficiency improvements in dynamic, high-volume environments
• Support stakeholders with data visualization, reporting, and insights

• Strong travel domain experience, preferably with travel agencies
• Hands-on expertise in GDS systems: Sabre, Amadeus, and/or Travelport
• Solid understanding of:
  • Reservations & Ticketing
  • EMD, Exchanges & Refunds
  • Pricing, Shopping, Fare Quotes
  • NDC concepts and implementations
• Experience with API mapping and integrations
• Proficiency in SQL, data analysis, and travel-related datasets
• Working knowledge of JSON and XML data formats
• Strong analytical, problem-solving, and documentation skills
• Excellent stakeholder management and communication skills

• Experience with data visualization tools
• Exposure to travel-specific platforms and booking engines
• Prior experience working in agile or fast-paced delivery environments

• Business & process analysis
• System thinking and attention to detail
• Stakeholder collaboration
• Adaptability in dynamic environments