About the role
Key Responsibilities
:
Customer Focus
● Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.
● Address issues professionally and ensure customer needs are met.
● Gather customer feedback to improve products and services while addressing any concerns promptly.
Sales Mastery
● Responsible for achieving store sales targets.
● Drive solution-based sales by understanding customer needs and offering relevant products and services.
● Focus on selling higher-value products to increase the average transaction value.
● Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.
● Demonstrate negotiation and objection-handling to convert prospects into loyal customers.
Flexibility and Change Management
● Adapt to changing customer needs and share product and customer insight with the team.
● Demonstrate problem-solving skills to address challenges and manage resistance effectively.
● Show learning agility by quickly adopting new processes or strategies to improve sales and service.
Decision-Making
● Utilize analytical thinking to make sound operational decisions.
● Independently manage store operations in the absence of the Store Manager, ensuring smooth functioning.
Store Operations Excellence
● Prevent shrinkage by closely monitoring inventory levels and minimizing discrepancies.
● Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.
● Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.
● Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.
Leadership Excellence
● Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.
● Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team.
● Assist in training and mentoring new and existing team members to improve their understanding of products and services.
Requirements
Candidate Requirement
:
● Min HSC 2 years of retail experience/ Graduates with 2 years of experience in retail.
● Must be above 20 years of age and below 35 years of age.
● Basic computer skills and microsoft office
● Proven track record of exceeding sales targets consistently
● Experience in providing exceptional customer service and building strong customer relationships
● Experience in mentoring team members
● Experience in handling cash transactions and inventory management
● Proficient in POS systems and other relevant retail technologies
● Knowledge of visual merchandising principles
● Positive and enthusiastic attitude
● Excellent presentation and grooming standards
● Flexibility and adaptability to work varied shifts